{"id":18,"date":"2020-03-20T16:54:29","date_gmt":"2020-03-20T20:54:29","guid":{"rendered":"http:\/\/sites.nd.edu\/ems\/?page_id=18"},"modified":"2020-04-02T16:07:19","modified_gmt":"2020-04-02T20:07:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sites.nd.edu\/ems\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

scheduling.nd.edu (Web App)<\/span><\/h1>\n

Why can\u2019t I login to scheduling.nd.edu?\u00a0<\/strong>
\nIf your Okta credentials are not allowing you in the application, submit a request<\/a> for assistance.<\/span><\/p>\n

Why is my information (name, department, phone, etc)<\/strong>\u00a0<\/strong>incorrect when I book a space?<\/strong>
\nFirst, check what your information lists in the directory (search.nd.edu<\/a>). The information in the directory should be what is listed in scheduling.nd.edu. <\/span><\/p>\n

If the information is wrong in the directory <\/span>(search.nd.edu<\/a>),<\/span> contact Human Resources at 1-5900 or\u00a0askHR@nd.edu<\/a>. <\/span><\/p>\n

If the information is correct in the directory and wrong in scheduling.nd.edu, submit a request<\/a>\u00a0for assistance.<\/span><\/p>\n

Why am I unable to book a specific room?<\/strong>
\nEither you do not have access to book the specific room or the room does not exist in EMS. If you have further questions contact the space steward of the space in question or <\/span>submit a request<\/a> for assistance<\/span>.<\/span><\/p>\n

Why can\u2019t I book a space past a particular date?<\/strong>
\nThe templates for booking space can have \u201cbooking rules\u201d around the space. These booking rules can control how far out a user can reserve\/request space, how long the event can be, etc. For example, the template to book registrar rooms is academic term driven.\u00a0<\/span><\/p>\n

Desktop Client and Web Client<\/span><\/h1>\n

How do I get to the desktop client via remote apps?<\/strong>
\nA step-by-step guide<\/a> is available to help you install EMS desktop client on your computer.\u00a0<\/span><\/p>\n

How do I get access to the desktop client or web client?<\/strong>
\nSubmit a request<\/a> for assistance<\/span>.<\/span><\/p>\n

Why can\u2019t I login?<\/strong>
\nIs this the desktop client (remote apps)? If yes, make sure you are connected to OITES VPN (how to connect to OITES VPN<\/a>). If you are unable to connect to the VPN, please contact <\/span>the OIT Help Desk at 574-631-8111, oithelp@nd.edu<\/a> or chat online at: help.nd.edu<\/a>.<\/span><\/p>\n

If you are<\/em> connected to the VPN or using the web client (ems.nd.edu) and still unable to login, <\/span>submit a request<\/a> for assistance<\/span>.<\/span><\/p>\n

How do I do *functionality* in the desktop client or web client?<\/strong>
\nThe <\/span>EMS user guide<\/span><\/a> is really helpful for any functionality questions.\u00a0<\/span><\/p>\n

My desktop client keeps freezing, what do I do?<\/strong>
\nThe desktop client can sometimes freeze; often times this is after docking\/undocking a machine or EMS opens different windows and can get confused with dual monitors. Resetting the Window Coordinates can help solve this issue. In EMS navigate to Settings<\/em> (top left) >> Reset Window Coordinates.<\/em><\/span><\/p>\n

If the issue continues, submit a\u00a0request<\/a>\u00a0for assistance<\/span>.<\/span><\/p>\n

URLs<\/span><\/h1>\n

PRODUCTION:<\/strong><\/p>\n

Desktop Client – https:\/\/remoteapps.nd.edu<\/span><\/a>\u00a0<\/span><\/p>\n

Web Client – <\/span>https:\/\/ems.nd.edu\/<\/span><\/a> \u00a0<\/span><\/p>\n

Web App – <\/span>https:\/\/scheduling.nd.edu<\/span><\/a>\u00a0<\/span><\/p>\n

TEST:<\/b><\/h4>\n

Desktop Client – https:\/\/raweb-ra1-test.oit.nd.edu<\/span><\/a><\/p>\n

Web Client – https:\/\/ems-test-aws.nd.edu\/<\/span><\/a><\/p>\n

Web App –\u00a0<\/span>https:\/\/ems-test-aws.nd.edu\/emswebapp\/Default.aspx<\/span><\/a>\u00a0<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

scheduling.nd.edu (Web App) Why can\u2019t I login to scheduling.nd.edu?\u00a0 If your Okta credentials are not allowing you in the application, submit a request for assistance. Why is my information (name, department, phone, etc)\u00a0incorrect when I book a space? First, check what your information lists in the directory (search.nd.edu). The information in the directory should be […]<\/p>\n","protected":false},"author":3637,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sites.nd.edu\/ems\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.nd.edu\/ems\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.nd.edu\/ems\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/ems\/wp-json\/wp\/v2\/users\/3637"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/ems\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":22,"href":"https:\/\/sites.nd.edu\/ems\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":163,"href":"https:\/\/sites.nd.edu\/ems\/wp-json\/wp\/v2\/pages\/18\/revisions\/163"}],"wp:attachment":[{"href":"https:\/\/sites.nd.edu\/ems\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}