Great job with the diversity of immersions and interviews team! There are so many interesting takeaways from your research thus far. A few areas that stood out to me:
- 42,500 no shows/year!!! How much does this cost? It seems like you could make a case that it would be less expensive to take doctor to the patient? Or have their own “St. Joe Uber fleet” that picks people up? Let’s challenge the orthodoxies!
- If Medicaid is always late with getting patients to appointments, or taxis, or whomever, what incentives would make patients arrive early? Say an hour before the appointment?
- Kids seem like a reoccurring challenge. Lugging them along or finding child care.
- There appears to be a perception that buses are not safe or clean. Is this true? What can be done about this?
- Uber is expensive and prohibitive to the many in this population without smart phones or credit cards.
Excellent work team!