I believe Gallery Day was a fantastic success for Optum Team A. Initially, we weren’t sure how much information we really had, but once we laid everything out and organized it in the UNI framework, the trajectory of our project became clearer, and it was comforting to see our extensive research come to life. Though we needed to connect with Pat remotely to show him our work, he was able to provide great recommendations and insight over FaceTime. He kept us focused on the financial viability of our potential prototype, which enabled us to brainstorm with constraints in mind. Our slap stats kept us focused on the various way our prototype could decrease healthcare costs. And lastly, seeing our users and their concerns “in person” reminded us to see things from their POV (empathetically). All in all, Gallery Day was an insightful, motivating, and comforting experience for our team.
