Expert Interview 2/13/16
Phone Interview led by Alexandra Charron with whole team present
The team started off our expert interviews by interviewing project contact Michelle Peters to get her perspective on the project and define a scope. Michelle is the Director of Community Health and Well- Being for Saint Joseph Health System. Through speaking with her, our team discovered the following issues and insights.
- The current systems in place are ineffective, underfunded, and often not utilized.
- The system needs to be flexible to appointment times and durations and often patients need to go to other locations after the appointment besides home. ( ex. Pharmacy, Physical Therapy, Medical Supply Shop or Grocery Store)
- There were several programs and systems tried before such as Angel Wings which were unsuccessful.
- The Transpo system is limited by funding and doesn’t have weekend routes, late night hours, or routes that cover all medical facilities.
Michelle also provided us with contact information of other experts within the St Joseph Health Care system as well as contacts at other organizations in the area to speak with who might provide context, experience, or advice.