Prototype Feedback

Solution 1: Animal Volunteering

  • Positive feedback
    • Provide more incentives (i.e. bus passes) in exchange for volunteering
    • Every user we interviewed strongly liked the idea
    • Unique solution, unlike any current service provided
  • Negative feedback
    • May need more of an incentive to volunteer (i.e. bus passes)

Solution 2: Mentor Program

  • Positive feedback
    • Some users thought they would only connect with the mentor if they had previously been homeless/drug addict
    • Some users are not looking to connect with people one-on-one
    • Some users were hesitant that the relationship would be “artificial” and “forced”
  • Negative Feedback
    • Most users did not have strong reactions to the idea – neither loving nor hating it

Solution 3: Exercise

  • Positive feedback
    • Younger user (age 22) liked the idea of having an instructor
  • Negative feedback
    • Old male user (age 49) liked the idea, but wanted to work out alone, not in a class
    • Most users believed it would be intimidating and lacked interest in trying it
    • Most users did not value exercise

 

Prototype Summary

You have three great ideas to deliver new and meaningful experiences for the homeless in our community.  For prototyping the ideas, your team will want to go deeper.  For the pet program, can you take a pet to the homeless and observe who approaches you.  How is the demeanor of the homeless person changing?  Engage in a discussion about what, if any type of ways they would like to help the animals.  You would also be mindful of who didn’t approach.  Also, I recently came across a similar service at the Juvenile Justice Center that has had great results: http://www.wndu.com/home/headlines/The-360-Project-finds-a-home-for-dogs-at-Juvenile-Justice-Center-278962741.html

For the life coach concept, consider creating a flyer.  Perhaps have a few different strips of paper with different services and ways to engage and interact with the homeless individuals in how they would build the service by “building the flyer” – putting the strips of paper onto the flyer wire frame or into an envelope that would represent what the coaching offering would contain.

For the exercise class, offer one.  Who participates?  Who doesn’t?  Why?  Or follow a similar path as the life coach concept and have a discussion over a flyer.

*Just like with your ethnographic research, you will want to capture video, photos, and direct quotes.

For the 5E’s, go deeper here with considering how your user is “enticed”.  This is a big hurdle of how you will compel participation.  Implementation of ideas is always the toughest part!

Plan for Prototypes

Idea 1 – “A Man’s Best Friend”

Solution: Set up a volunteering partnership between the homeless and the Humane Society. This would mutually benefit the pets, who would get extra time with caring humans, and the homeless, since interacting with pets can reduce stress.

Prototype Plan: Create a story board

  • Step 1: Help users apply for volunteering role (at soup kitchen)
  • Step 2: Pass out bus pass to get users from soup kitchen (at breakfast or lunch) to Humane Society
  • Step 3: Users receive training on volunteering protocols
  • Step 4: Users volunteer at Humane Society, interacting with animals (feeding, walking, playing, etc.)
  • Step 5: Users receive bus pass to return to downtown South Bend after volunteering shift
  • Step 6: Users get on bus and return to downtown

We will create the storyboard and show it to users at a Soup Kitchen to get feedback on their thoughts.

Idea 2 – “Coach Holtz, for your life”

Solution: Pair homeless with “life coaches” or mentors who can provide social support and connections to resources. This role could be filled by a variety of people – student volunteers, church volunteers, social workers, etc.

Prototype plan: Role Play

-We will role play what the interaction would look like between a homeless person and the mentor role. We will role play with 3 different types of people as the mentor: student volunteer, church volunteer, and social worker

-The mentor will listen to the homeless people’s stories to build a relationship, provide support, and encourage them to think long-term about their life plans

Idea 3 – “Work out til you break out”

Solution:Promote physical and mental health, as well as community, among the homeless on a regular basis through a free workout class.

Prototype plan: Role Play + Story Board

-We will role play what the entice, enter, & engage experiences would entail for an exercise class for the homeless. We will try multiple different types of exercises, including basketball, football, weight lifting, and yoga/meditation

-We will also create a story board, and ask for user feedback about which type of exercise they most prefer

 

 

 

Ideation Summary

Our Team has developed 3 different services that will help the homeless people find their way out of homelessness. While these may be rough ideas for now, we are quite confident on the need to focus on our second guiding principle of reminding them what a good day is. We decided this based on satisfying the second tier of the hierarchy of needs which may help them realize that they need to help themselves and use some resources that are available to get out of homelessness. There is also the importance that they need to some structure for their day and to not have too much free time.

 

Idea 1- A Man’s Best Friend

 

We had the idea that we could partner with the humane society or another animal shelter program similar to that to volunteer an hour or too and just let the homeless people hangout with. We thought that this was a good idea because there are so many studies done on how dogs and other animals can really bring up the morale and help with depression.

 

Entice- Homeless people will be enticed to use this service because it is simply something that they can do throughout the day with their free time. Possibly if they once have had a pet, they may want to hang out with one or they may simply be an animal lover, it is quite hard to refuse hanging out with a puppy.

 

Enter- One of the main things that we will have to combat is people using the service. Hopefully there will be a building close to downtown where this can happen but if not, there is the possibility that we can bring the animals too them via van or car.

 

Engage- The user will simply interact with these dogs as little or as much as they would like. There will be a volunteer watching over the interactions so no dogs are stolen in the process.

 

Exit- The user will stop using the product completely once they decide that they need to get their life back together and start using resources to do so. The user just may also not want to hangout with the dogs anymore, hopefully the former.

 

Extend- In the short-term, hopefully these dogs make such an impact on someone that they cannot go a week without seeing them. In the long-term, hopefully this news reaches others and they see the impact that dogs can have and they hopefully use the service as well.

 

Idea 2- Coach Holtz, For Your Life

 

The second idea that we came up with was simply a life coach but with a little twist. Rather than have a mandatory counselor with set meeting times and standard questions etc, we were thinking that this person could be more of a friend. We found that in order for the homeless to open up, they just need someone to be friendly. I’m thinking of this person more as a best friend then a counselor, and we think that will be very effective.

 

Entice- The user will want to use this service because they may just want a friend. If not we can have a counselor seek out people to simply talk with.

 

Enter- The user will enter once they are comfortable talking to the counselor and want to meet with him, rather than being forced to meet with him. We thought that this was an important note because once people are forced to do things, they are often more closed to the process.

 

Engage- By setting up meetings themselves, the user will hopefully then realize that they will want to get their life back on track. This counselor will have the available tools and resources to do so.

 

Exit- The user will exit the process once they have been fully entered into the recovery stage. They will still keep contact with the counselor, as they are a good friend, but the meetings will not be as often.

 

Entice- The once homeless person will be a great way to spread the word. We think that the importance of keeping this voluntary and informal is crucial to the success, so not advertising much is crucial.

 

Idea 3- Work Out till You Break Out

Our third idea is based off of the proven benefits of exercise and helping with depression. Depression and other mental illnesses is a major problem with many of these homeless people, so we decided to take one of the best proven and cheapest cures for these illnesses and bring it to them. At first is may be difficult to get them to engage, but once they do we think that they won’t be able to stop. We will bring fun ways to exercise to these shelters and show the homeless that they can be fit too, hopefully ending with a new vigor to change their life.

 

Entice- The user will be enticed to start with the exercise program because it will be another thing to fill up their day. They will choose this over drugs because we may be able to create a group effect of people that want to do it, then people will follow.

 

Enter- The user will enter once they see all of the other people are involved. Whether it is a van full of people going to an open gym or just people in the shelter working out before they sleep, this stage will involve others joining the process.

 

Engage- The user will being working on those abs! But actually simply working out and being a repeat customer to the service.

 

Exit- The user will exit once they are able to join a gym themselves. They can even stay in the program and help entice other homeless to start exercising again.

 

Extend- As in the exit stage, we can have others try to entice other homeless or other user will see the success of a few and want to join.

 

Moving on to Ideation…

Great work on the Guiding Principles!  They are clear and well supported.  This is such a complex problem.  Especially when you consider the view of the various stakeholders.  Does South Bend want to be the city known for the homeless services?  When and how might this be a good idea?  And the insight around helping the person remember what a good day is really great.  What would be the bigger effects of this I wonder?

Design Criteria

Design Goal

  • Homeless people come from very diverse backgrounds, and every person had a unique pathway into homelessness.
  • While the basic needs of food and temporary shelter are currently being met for most homeless people, their higher needs, such as a sense of belonging and self-esteem are not.

User Perceptions

  • Many facilities, including CFH, have barriers that keep homeless people from using them, especially strict drug and alcohol rules
  • Users desire services that are convenient, free, with few questions asked.

Problems/Needs/Opportunities

  • Substance abuse and mental illness are huge barriers to conforming to rules and consistent behavior
  • Unemployed users have excessive free time during the day when they are idle. This lack of purpose creates opportunities for people to get in trouble.
  • Many homeless people use the same resources every day – soup kitchens, showers at the church, and the weather amnesty program. These provide opportunities for touch points to connect with users.
  • Users have very little guidance from family, friends, or counselors, and many do not think about long-term plans to exit homelessness.

Functional Attributes

  • The solution needs to be flexible and able to personalized based on mental illness, substance abuse, etc.

Constraints

  • The source and amount of funding will be a major constraint in thinking about solutions. Unfortunately, we do not yet have an idea of how much is a feasible amount we could work with.
  • Our solution will focus specifically on the homeless in South Bend who are currently unsheltered
  • Our solution will focus on users who are willing, but not yet able to exit homelessness. This may exclude those who feel complacent in their current homeless situation.
  • Our solution will not be able to meet all of the individualized needs of homeless people. We will need to focus on specific, actionable, and common needs.

Guiding Principles

Guiding Principles:

1. Meet me where I’m at

Reduce the barriers - don't discriminate against people struggling with addiction, mental illness, etc.
  • “Some of them have been guests of the CFH or other shelters in town. But each one of the facilities in town has a structure. There are certain rules and regulations you have to follow in order to stay there – the most prominent one: no drugs or alcohol. Some people can’t stay off that stuff.” – Peter Lombardo
  • “You have to let the drug users in if you’re going to help them.” – David

  • “I was not on the verge of ‘addicacy.’ I’m not an addict, not technically. I’m like half and half.” – Silas

 

2. Make it convenient

Bring the services to the them - don't make themwork hard to seek them out. Make it easy for them to say yes.
  • “The Oaklawn Center is a long walk. About 30 minutes. That might keep some people from going.” -Steve B.
  • Practically all of the services that Steve B., Steve A., and Ed use on a daily basis are within 10 minutes of walking.
  • According to Peter, many homeless in the regional area travel to South Bend seeking out the convenience of the services.

3. Remind me what a good day is

“Good days are all the same. I have a couple beers a day. I never drank before, but now I’m drinking a lot more than I used to cause that’s what keeps it coherent. I don’t even know what would make a bad day anymore. They’re all bad.” -Ed

 

“Getting caught out in the weather during the day – that would be a bad day. A good day? Everything goes like it’s supposed to. Make appointments on time.” – Steve

Users generally lack structure in their day. They have minimal interactions with other homeless or citizens, and these interactions are often tense. On a normal day, they have nothing to look forward to.

 

 

 

 

Analogous Immersion – Colleen Turner

Approach to Analogous Immersion:

We chose to interview international and transfer students for our analogous interviews. We felt that the feeling of being displaced in a new environment and needing to find appropriate resources was a commonality between the international students and the homeless population we work with

Interviewee: Jorge D.

Age: 20

Year in school: Junior

Country of origin: El Salvador

Date of interview: 3/1/17

Interview type: Phone interview

Themes:

  1. Cultural differences were difficult to adapt to

Jorge had never lived in America prior to attending Notre Dame. He found that aspects of American culture differed from his own, and at times he had trouble understanding and fitting in. For example, in El Salvador, their culture is much more relaxed and slow-paced. However, he found that Americans tend to be more serious, driven, and work-obsessed. Sometimes his employers or fellow students looked down on his jovial attitude in serious moments, but he attributes this a clash in cultural values.

2. Importance of orientation & campus resources in transition to school

Jorge believes that the orientation & campus resources played a critical role in making him feel comfortable and welcome in his new environment. During orientation, faculty and fellow students pointed out helpful resources available for international students. In addition, he was able to build community with his fellow international students during this week of orientation.

 

Memorable Quotes:

“Just transitioning to college is tough, but it’s even harder when you have to learn a whole new culture on top of it all. I wouldn’t have been able to handle it without the other international students who were going through the same things as me.”

“American culture is different. You take things very seriously here. People think that because I am being relaxed and joking, that I don’t care. But it’s not true, that’s just how I am, how my personality is, how my culture is.”

Innovation Opportunities

#1) A lot of people, including myself, add these sticky card-holders to the back of their phones to hold credit cards and student ID’s. It seems most people do not want to have to carry anything more than their phones, which they are attached to anyway. Perhaps there’s an opportunity to digitize all of these cards so that the sticky-back is no longer necessary.

#2) There’s no good way to find parking in downtown Seattle. While I use Google Maps to navigate me all around town, it’s no help when it comes to finding parking in the city. There’s an opportunity for creating apps that help people find parking in crowded downtown areas.

Work arounds

I use my coat hanger as a convenient place to keep my tennis racket.

My friends use a broken hanger as a roller/holder for their paper towels. It is surprisingly easy to use and change.

A makeshift holder taped to the door that my friends use to hold markers for the whiteboard. The alternative was to balance the markers on top of the board and hope they don’t fall.