Business Model Canvas

 

Key Partners

-Teachers

-Counselors

-Faculty

Key Activities

-Assign students to a cluster

-Assign a teacher/faculty to each group

-Assign student leaders

-Carry out program

-Revise and improve program every year

Value Propositions

-Integrate freshman into the school

-Increase school pride

-Allow students opportunities to lead

-Increase student involvement in Clay

-Inform students about activities and happenings at Clay

-Give students more of a voice in how the school runs

Customer Relationships

-Feedback loop from students

-Surveys and meetings throughout

Customer Segments

-Potential incoming students

-Transfers and new students

-Existing Clay students

Key Resources

-Classroom time for groups to meet

-Software to track or manage the program

-Apparel/wristbands to help identify groups

-Teacher/faculty supervisor

Channels

-First day, meet clusters

-Weekly meetings (homeroom)

-Email blast to leaders with agenda for each meeting

Cost Structure

-Salary for counselor/program leader

-Extra pay to teachers that support the program

Revenue Streams

-Increased enrollment due to competitive advantage

Teacher Feedback

Dianna Christopher and I have been talking since the ND students came to Clay – the English hallway is really very drab – certainly not reflective of the “Arts Magnet” school.  She wants to do some projects this year to display some literature related art and I definitely encourage her to do so….but I’ve had another thought, as well:

I remember years ago – Joe was thinking about having someone come in a paint book spines up above that cork strip in our hallway – for all the books that we read and for all the classics.  But I think it was going to be pretty expensive (which is why it was never done).  Wouldn’t it be something if we could somehow get our art students( and teachers) to coordinate efforts to do that – maybe even include some illustrations/murals? Especially from well-known books (like Alice in Wonderland, for instance).  I mean – the English department could purchase the supplies – let the art students/teachers plan, sketch and paint 🙂  What do you think?

Teacher Feedback

Mr. Eid,

The faculty meeting Thursday was well worth the hour spent attending.  One of the best I’ve attended.  It addressed a very important and valid issue.  The Notre Dame groups were very informative and well worth hearing.
Declining enrollment is something we really need to address, both in our own individual academic areas and together as a group.  When students succeed and feel good about themselves both academically and personally then we as a family have accomplished a most important goal:  preparing a young person to succeed in their life’s journey..
If there is anything you need me to do to help facilitate positive progress on this issue, let me know.  I am willing to help in any way I can.
In my first year at Clay I have seen that the success of each student is number one because everyone cares.  That’s what family is all about no matter what the challenge. Sometimes we stumble individually but together we succeed.
Mr. Sweeney

Clay Teacher Feedback

Mr. Eid
The Notre Dame students did a fantastic job,   thorough and highly informative.
I am excited to help in any way to promote and present the hidden treasures here at Clay to our community.
Will there be a committee?
My favorite topic is CTE and the needed  girls bathroom facelift! I have some ideas to spruce up the hallways – one being enclosing the bulletin boards to prevent damage.plexiglass covering.
I am willing to help!
I love it here at Clay and although I am newer, can attest to the wonderful faculty;  administration and spirit of caring loyal family here,
sincerely ,
Louise Melander BS, RDH, CDA
Dental Careers
Career & Technical Education Instructor
Clay High School

Storyboard

User Scenarios Clay Clusters (Picture of storyboard)

Entice: Students are drawn into the school by the new mentorship program in place, Clay Clusters. Parents love that their kids get connected to school as freshmen, and that they have older mentors they can look up to. Students appreciate the friendly competition of the clusters, and enjoy having older members around the school who can look out for them and give them advice.

Enter: On the first day of freshman orientation, freshmen are placed into one of the many clusters around school. They meet their junior and senior leaders, and learn about how they can utilize the clusters program to help them succeed at school. They learn about athletic events, tutoring opportunities, service events, and everything else going on at school.

Engage: As they go through the year, the cluster groups meet regularly to talk about student life. This could include events, disciplinary issues, academic questions, and everything in between. They get engaged with the group and can use the members as a resource. As they get more experience at Clay, they can be shaped into leaders themselves and help freshman in the coming years.

Exit: When students graduate, they will hopefully still be connected with the members of their clusters through the years. They can become alumni resources for students to help with college or employment information in the future.

Extend: Perhaps some students from the program will come back to Clay to help improve the program, or help Clay increase enrollment in other ways. Ultimately, a program like this would encourage students to become more connected to their school, and take pride in Clay. This will have the short-term result of helping the student experience, and the long-term effect of making Clay look like a more attractive school for parents and students in South Bend.

 

Subject- What is the story about?

Our team is tackling the issue of low-enrollment at Clay High School, and trying to find opportunities for innovation in the student experience.

We came in trying to find ways to market Clay better, but came to realize that a major part of increasing enrollment involves improving student life, and making sure that all their needs are met.

 

Goal- What do you want to achieve with this story?

Ultimately, we want to present an idea to Clay on a program or activity that could help with their dwindling enrollment numbers. Even if it is just a prototype, we want the teachers and administrators to better understand where they can improve their school. Ideally, this would help Clay students feel more connected to their school, and through word of mouth, they could attract more and more younger students to Clay.

 

Audience-

Clay Administration and Teachers

 

Before – what does your audience think, feel, know, want, before they have experienced your story

They know that there could be improvements to the way that they market to school to potential students.

They understand the public high school system in South Bend

They are frustrated that Clay isn’t getting the recognition they deserve as an academic center.

They know what solutions they’ve tried, and what has failed in the past.

They want a solution that they can implement into their school. Ideally, it would be a way to entice students to come to Clay over other schools.

Set the scene – what do you need to introduce?

Stakeholders

Ethnographic Research

User Quotes

Guiding Principles

Takeaways

Make your point

Different possible prototypes

How each might be carried out at Clay

Potential challenges they could face along the way

Implementation strategies

Conclusion

Recommend one of our prototypes

-Increase enrollment by making freshmen feel more connected through the Clay Clusters

After

Clay better strives to meet the needs of incoming freshmen, making them feel more connected to the community from the start

Clay has more tools to better market themselves to the community, and show why they are an excellent high school

Clay is able to connect with local middle schools that could serve as feeders to entice younger students to attend their school

 

 

 

Prototype Feedback (Presentation)

On April 20th, both Clay High School teams presented our research processes and prototypes in front of an audience consisted of Clay teachers and staff members. This was a valuable experience in that we got the much needed feedback on our prototypes. We mainly received feedback by talking to them afterwards and through note cards that we passed out prior to the presentation. We have attached images of the note cards. Some of the more important feedback we got were 1) there should be more CTE related content in the brochure 2) there should be more content related to the Dual Degree program. The team will take these comments into consideration and revise our products accordingly for the final presentation.

 

Prototype Summary

You have outlined some great learning opportunities.  Great job!  For the 5E’s, remember for each idea how your user is “enticed” to engage with the solution.  This is a big hurdle of how you will compel participation.  Implementation of ideas is always the toughest part!  And just like with your ethnographic research, you will want to capture video, photos, and direct quotes.

 

Prototype Plan

Prototype Plan  

Consider the setting  

  • Our prototypes are centered around the experience of students at Clay High School. For this reason, it would most likely be valuable to prototype with them present, to understand how our solution can best address their complex needs.
  • Although it might be useful to sketch out a general outline for how we will structure our various solutions, it will ultimately be most valuable for us to see how our ideas would play out with actual students.
  • Maybe we could draw small focus groups of Clay Students and ask for feedback on our initial ideas and designs as we go along the process.
  • It could work to run a focus group experiment in a classroom at Clay. We could test our mentorship program idea from our Clay Connections solution this way.

 

Define what to test  

  • We would need a great deal of feedback from the students, parents, and teachers at Clay.
  • From the teacher perspective, we would be seeking feedback regarding the feasibility of our plan. If we have this grand idea of a new system/process we want to implement, but it would be impossible for teachers and administrators to do, then our prototype will need to be revised.
  • As for the students, we would want to know if they would even be interested in having some sort of “Family System”, or Clay Day. Obviously there will be people who resist the ideas we present, but if there is a sweeping majority of people that would not support our designs, then we might need to consider alternative solutions.
  • In regards to the parents, we want to know if our proposed ideas would be enticing for them in terms of the betterment of their children’s education and general school life. As parents do have a big influence on which school a student attends, it would also be important to cater their needs even if that means we have to consider alternatives.
  • Ultimately, it is also important to get feedback on how our ideas could help solve some of the underlying issues of the school. Perhaps when we’re gathering feedback about the effectiveness of our designs, we might discover a new need that we can meet.
  • Goals for our design:
    • Help students feel more comfortable and safe in school, to ensure they can focus on aspects like academics and extracurricular activities.
    • Help students across class and academic level feel more connected at Clay.
    • Enhance the reputation of Clay by bringing true improvements to the school, rather than utilizing deceptive marketing.
    • Help Clay better advertise the best elements of the school, to increase the likelihood of parents enrolling their students in the school.

 

Define feedback activities

  • Focus group: We will conduct an interactive focus group. Since it is important that the solutions we propose are appealing to the general student body, this group should include students, parents, teachers that represent various ethnographies of Clay. Throughout the process participants should be able to express concerns, support, or even alternatives to our prototypes.
  • Trial Clay Day: For our prototype of Clay Day we would want to find a way to use a classroom for a few periods of a school day. We could partner with one Clay teacher to run a mock Clay Day where we raise money for some cause that Clay is currently working with. We could sell raffle tickets to allow the students to participate in the Clay Day activities that would involve watching a movie or playing games for a class day instead of doing normal classroom activities. By doing this we would be able to learn if a Clay Day fundraising type activity is something students are able to participate in economically, and we will learn if the incentive for raising money is something students are interested in. Also something interesting would be to see if word spreads throughout the school day of Clay Day and students not in the class we conduct the prototype in show desire to participate in the Clay Day activity. We really want to see what kind of Clay pride could potentially come out of a day like this. We would be using a pop-up shop type approach for this prototype.
  • Option 1 Design the brochure: For our brochure prototype, we would partner with an art class, preferably a graphic design class, and ask the students to design a marketing brochure for Clay. This could be a one-day activity or even be an assignment. Students will be asked to include proud aspects of Clay that they would want prospective students to know. Our team will not only observe the brochures that the students make but also observe the process. Thereby, we will be able to learn if this type of activity is something students are willing to participate in. If the results are good, we could even develop the prototype further by making a Clay Brochure Committee, similar to an yearbook committee, in which students will participate in a year-long project to make a new brochure or update it.
  • Option 2 Design the brochure: Principal Eid wanted us to come up with a physical prototype of a brochure that could potentially be used at Clay High School in the future. For our prototype of the brochure we would mock up a brochure based on what Clay High School could look like if they implemented our ideas. We would focus on aspects of Clay that Principal Eid wants to see a bigger focus in the brochure, such as academics, but we would also showcase the growing Clay Pride and Clay Connections that result from activities such as Clay Day, Clay mentorship programs, and the Clay language program. We could title the magnet program of Clay the “liberal arts magnet” in this brochure. This brochure could be shown to many different Clay users such as administration, teachers, current students and parents, and prospective students and parents to receive feedback. We want the students to feel that Clay is a smart school and is providing competitive opportunities to succeed in various extracurricular areas.
  • The Clay Connection is a tough one to prototype because it is more about the building of a long-term relationship between Clay High School and some of the local middle schools and Notre Dame. The best way for us to prototype this right now would be to have students from Notre Dame come to Clay to participate in an afterschool tutoring or coaching program. This prototype would be cost efficient because Clay would not have to worry about transporting students to Notre Dame on short notice. To run this prototype we could have our group act as the tutors from Notre Dame coming to help at Clay. We could put flyers around Clay advertising for a one day tutoring and college advice session being held by Notre Dame. We could see what students think of a program like this and see if the turnout is any better than any current tutoring going on at Clay currently. If students do like this program maybe it is something that would add to Clay being a smart school that does well to prepare kids for college because of the connection with Notre Dame.

Create solution evaluation matrix

User Value Criteria:

  1. Easy for students to support the idea
  2. Does not detract from other essential goals of Clay
  3. Enhances student experience
  4. Creates a more safe and welcoming school
  5. Increased enrollment at Clay

Provider Value Criteria

  1. Easy to implement into Clay
  2. Not overly expensive
  3. Does not further damage the reputation of Clay
  4. Still allows teachers to focus on teaching

 

Criteria A B C D E T F G H I T
“Clay Pride” 4 4 3 4 2 17 3 4 4 2 13
“Clay Marketing” 2 4 1 2 4 13 3 3 2 4 12
“Clay Connections” 2 3 4 3 4 16 2 2 4 4 12

 

Prototyping Plan

As you begin thinking about how to get feedback on your ideas, keep your Point of View Statement in mind.  From your presentation I understand this to be, “Current Clay High School students need a way to build community and school pride in a way that makes them feel like the smartest and savviest high school kids in all of South Bend.”  Feel free to tweak 🙂

For your Prototype Plan, think about how you can test the various facets of your ideas.  What will you test and how?  Where will you test your ideas?  Who will you test them with?  And when?

 

Ideation Summary Clay High School

Ideation Summary

 

Based on our four Guiding Principles, the team created three comprehensive ideas that would both enhance the student experience within Clay, while simultaneously highlighting the best parts of the school to prospective parents. Once students at Clay feel more comfortable and safe at school, we believe they will be more able and willing to learn and challenge themselves. In turn, we believe that a re-branding of Clay to highlight their strengths as an academic high school is necessary, and will help increase enrollment numbers in the coming years.

 

“Clay Pride” focuses on increasing student spirit and pride within the school. There could be an opportunity for a “Clay Day”, where bracelets, t-shirts, and artwork representing the school in a positive light are sold. The team also sees a need for a buddy or mentor program that spans across classes, which could help defuse some of the tension and violence students face. It could also provide opportunities for freshman to learn about opportunities in the school, and at its best, could even be used to solve conflicts or disciplinary issues in a non-traditional way. This idea focuses on the guiding principles, “Make me feel safe and comfortable” and “Help me find a strong community”.

 

 

  • Clay Pride

 

    1. Clay Day / Share Joys
      1. Sell bracelets, shirts, Clay spiritwear
      2. Come together to fundraise for a charity or group in need of resources
      3. Organize effort to clean and paint the school
      4. Prepare a presentation or assembly where students show off talents
    2. Create Groups/Teams Across Years
      1. Mentorship style program
        1. Each student randomly placed in group with standard number of students from each grade in the school
      2. Monthly student led meetings with senior and junior leaders taking initiative of group discussions
        1. Competing throughout the year for prizes
        2. Encourage older students to help out the freshman with classes, clubs, personal issues, or anything else that comes up
        3. Student leaders on each team that provide feedback to Principal Eid, and report directly to him
        4. When a student is having a disciplinary issue, use the other students to help him/her resolve the problem

 

Entice: Entice more prospective students by showing that Clay students and the school have a mutual commitment and dedication for each other. Various efforts organized by students, faculty, and family members, such as fundraisers, can be a good marketing tool for this.

 

Enter: Once students enroll into Clay, their first impressions must be positive, or at the very least meet student expectations. Results from the research carried out suggest a number of students felt they had been “conned” into enrolling in Clay with promises that were never really fulfilled. So while it is important to work towards rebranding Clay, it is equally important to do so taking into account student expectations and the school’s ability to meet them.

 

Engage: In order to truly engage new student in Clay, steps need to be taken to structure and encourage community building. In the long term this component will prove to be a critical aspect for Clay’s survival and growth. Furthermore it is the most sustainable approach to develop school pride. This form of intrinsic motivation aims to improve student perception of their own school which will hopefully lead to a better image and reputation and bolster Clay’s current enrollment level.

 

Exit: As students leave, there would be a transition of leadership from the outgoing seniors to the incoming ones. The buddy system that we envision will transition into the next year, as a whole new class of students come in. This will lead to mentees becoming mentors, and hopefully encourage them to be positive leaders around campus.

 

Extend: Through the various Clay Day / Share Joys activities and mentorship program, Clay graduates will have a strong sense of pride for the school. This will lead to positive word of mouth and reputation which will in turn contribute to increased enrollment numbers. Alumni may even donate in the future to Clay Day / Share Joys fundraisers in order to continue the philanthropic success of the events.

 

Our next idea is titled “Clay Connections”, and it involves partnering with schools in the area to increase the network that students can access. On an enrollment level, connections with elementary and middle schools would help direct more kids to Clay. However, there is also value in connecting with colleges in the area, so that students can access some of the programs or opportunities available to them through the universities. This idea supports the guiding principle “allow me to learn outside the classroom”, since the increased connections will widen their academic experience past the walls of Clay.

 

 

  • Clay Connections

 

    1. Connect with Elementary/Middle Schools
      1. Meet with principals to find programs that Clay could continue to attract kids
        1. Ex. Continue Bilingual Program from Holy Cross Schools
      2. Coordinate a “Meet Clay High School” event for middle school parents looking to choose a high school for their child
      3. Put marketing information about Clay into middle school newsletters, bulletins, etc.
    2. Connect with local colleges
      1. Organize college fairs where students can meet with recruiters and learn about opportunities after graduation
      2. Organize college trips where kids can go see schools in the area, and learn what they need to do to be competitive applicants
      3. Organize programs with local colleges (Maybe Notre Dame) where students can tutor or mentor Clay kids
      4. Organize a program where College Students can come help coach sports teams, and in term become mentors/role models for students

 

Entice: We want to create Clay connections that expand the possibilities for students at Clay. Students will be enticed by the partnership Clay will have with the University of Notre Dame and the opportunities Clay students have to visit Notre Dame’s campus. Also Clay will position themselves as the top language high school in the South Bend area. Students will start a bilingual curriculum that extends from middle school through high school, providing students with 6 years of language education. This program will establish a strong language pipeline for students seeking to thrive in their language studies. The goal is for students to become bilingual through this program.

 

Enter: When students enter Clay one of the most immediate interactions with Clay connections will be enrollment in the Clay language program. They will be continuing the language education that started in their middle school education, which should allow for a smooth transition to high school language courses. Another area where Clay students should expect to see immediate Clay connections are within participation in Clay sports teams. Students from Notre Dame and other local colleges will be coaches on some of the Clay sports teams where Clay students will be interacting with and learning from college students on a daily basis during their sport’s season.  

 

Engage: Clay Connections will secure student engagement by providing students with opportunities outside the classroom. Opportunities which wouldn’t be available in other academic institutions and which will allow them to have a more holistic education. Through partnerships with institutions such as Notre Dame and other higher education entities, students will be better positioned to pursue further education. This initiative intends to differentiate Clay from   its competitors. Moreover, it will allow students to network and start building up their contacts. This is an opportunity which should appeal and motivate academically proficient students with the goal of attending a prestigious university. Also as a part of the Clay language program students will have the opportunity to spend a few weeks in a country which speaks the language the student was studying. This immersion in a foreign country would provide first hand experience in speaking the language learned.

 

Exit: In order to make this initiative successful, it is vital to build a strong alumni network. As students graduate Clay, it is important to retain contact and for them to encourage current Clay students to approach them and use them as a resource. Clay students who later are accepted and enroll at Notre Dame or Indiana University will be particularly valuable resources due to proximity. Overall, in order to make this effort sustainable, it is necessary to make expectations clear to Clay alumni and to help them grow into their new role as mentors.

 

Extend: There will be two main extensions from the Clay connections solution. One will be the continued use of the language learned through the 6 year Clay language program. Hopefully students of the program will continue to be able to use the language learned in daily lives as if they were bilingual and some students may even be able to seek jobs requiring dual language abilities. The other main extension will be the college placement success of Clay students. As more Clay students are accepted into better colleges, the Clay pipeline will grow stronger. The colleges will identify Clay as a school where they can trust that good students are coming from. Clay graduates will also continue to write letters of recommendation for Clay students and donate back to Clay because they are so proud of their school.

 

Finally, our last idea is named “Clay Marketing”, and involves re-branding the identity of the school. Rather than completely eliminate arts and shift to a more academic-focus, we believe that Clay should find ways to market their academic opportunities in conjunction with their strong arts magnet. This could involve highlighting AP class offerings and accelerated tracks to parents, so that they understand the tremendous opportunities their child will have at Clay. This idea supports the guiding principle “offer me opportunities to achieve academically” since the rebranding will shift the focus from Clay only as an arts school, to an educational center that has strong opportunities in the arts.

 

 

  • Clay Marketing

 

    1. Update all marketing materials to better represent the best parts of Clay
      1. Increased focus on AP Program
      2. More balanced focus on academics and arts in unison
      3. Change name of the Clay magnet program to something that better represents the school, such as the Liberal Arts magnet
      4. Testaments from current students/graduates that highlight the best parts of Clay
      5. Maybe have some Clay graphic design students create the brochure,  so parents can see the value of arts education

 

Entice: Based on our research, there seems to be either a void of information or misunderstanding on what Clay can actually offer to its students. A re-branding of the school is essential. Clay should find ways to market academic opportunities in conjunction with the arts magnet. Clay should focus on shifting away from just an “artsy school” to a educationally sound institution that also offers opportunities in the arts.

 

Enter: Similar to the “Clay Pride” idea, it is important that student expectations are met. Rebranding Clay is impossible unless actual student experiences are changed. In other words, it is essential to not overcommit for the sake of marketing the school by making promises that cannot be kept.

 

Engage: In order for this idea to be effective, Clay should allow its students to more actively contribute to the marketing process. When it comes to Clay’s strengths and weaknesses, the students know best. Moreover, this way the marketing process can be more effective as prospective students are more impressionable by peers of similar ages. It is also worth noting that a significant number of students take pride on the inclusive and accepting nature of Clay which should is an opportunity which definitely should be exploited.  

 

Exit: Based on our research, one of the biggest factors in deciding a school is word of mouth. Positive word of mouth from graduates will be an effective yet cheap method of marketing and rebranding the school.
Extend: Testaments from various graduates that prospective students can look up to can have immensely positive marketing effects. Therefore, establishing a close-knit alumni network that can spread the positive Clay experiences can become a successful and sustainable method of marketing.