Analogous Immersion – ND student who has committed a crime on campus

Ethnography Summary

Victoria Velasquez participated in an analogous immersion by researching what it would be like for students post-graduation if they had committed crimes on private college campuses if these crime records were made accessible to the public.

Date: 3/5/17

Type: Analogous Immersion

Location: N/A done through research online

Team participants: Conducted analogous immersion alone

 

User Characteristics: “All-American Athlete”

Male, 21 years old

Great GPA, super involved in clubs on campus, applying for full-time jobs for after graduation

What is this person about – what drives him/her? Driven to graduate from ND and get a job at a prestigious financial services firm.

What is this person’s biggest point of pain? This person was found guilty of sexual assault on Notre Dame’s campus, and the Indiana Supreme Court recently ruled that Notre Dame needs to make its records of NDSP reports and investigations public. If police reports and investigations are made public, there is a chance that wrongdoings committed in college will follow students after graduation and adversely impact their opportunities for success in the future.

Related quotes from news articles: “…Turner’s once-promising future remains uncertain. But his extraordinary yet brief swim career is now tarnished, like a rusting trophy” (Washington Post). “Turner’s life and career were upended during a night of drinking” (Washington Post). “’…She is considered a victim while he goes [from] Stanford student and Olympic hopeful to registered sex offender for the rest of his life once he gets out of prison’” (Washington Post). “His life will never be the one that he dreamed about and worked so hard to achieve. That is a steep price to pay for 20 minutes of action out of his 20 plus years of life” (letter from Dan Turner, Brock Turner’s dad, to the judge in the case).

 

Top 3 Learnings:

  1. ND and other private institutions worry about the privacy of their students if they make their police reports public. They fear that minor disciplinary incidents (i.e. being too drunk at a football game) will be made public.
  2. Private schools throughout the country are selective in the crimes that they report to the student body for fear of violating students’ privacy.
  3. The media painted Brock Turner, an individual convicted of committing sexual assault at Stanford, as this all-American boy whose future was destroyed by his actions when he was heavily intoxicate.

Key Insight – (1) People will sympathize with someone they feel made a mistake that they have learned from. (2) There are major incongruences in how people perceive individuals who have committed crimes. It seems as if people are less reluctant to give those with privilege and promising futures a second chance at starting over. If Brock Turner had been a Black male at a community college, the public outcry surrounding his light sentencing might have been louder and more profound.

 

In the case of Brock Turner, his crime was made public because it was handled by public law enforcement. However, he was convicted of three felonies and sent to jail. He will always suffer the consequences of his actions. What he did was abhorrent, and any similar behavior done by individuals on other college campuses should be punished similarly and made public record.

This analogous immersion helped me understand why it’s important that Imani Unidad help marginalized communities become their own best advocates. This practice of denying people housing based on their criminal history could result in unfairly discriminating against lower income—and consequently, minority individuals—because they don’t have the luxury of having their crimes protected by privacy laws. While a property manager in downtown South Bend might not want to rent to someone on the sex offender list, a property manager in downtown Chicago might not realize that he or she is renting a luxury apartment to a person who was found guilty of committing rape on a private college campus.

Ethnography – Immersion

Immersion – A day in the life of a Morningside resident (Using the 5 “E” Framework)

 

For my immersion, I went to the Morningside Memory Care Center with Chas. There we got to see the facility and learn what life is like for residents at Morningside.

 

ENTICE

  • Morningside provides patrons with cognitive stimulation, physical/occupational/speech therapy, medication management, etc.
  • The facility is peaceful, quiet, and secure.
  • The staff provide them with a structured life with many built in routines that involve enjoyable activities such as television, live music, fun games, etc.
  • Roger works hard to be a very trustworthy ambassador for families to feel comfortable having their relative stay there.

 

ENTER

  • Morningside is for the elderly population who are at some stage of the dementia or Alzheimer’s spectrum.
  • These people are often transferred into Morningside from either another assisted-living center, a hospital, or their home when the required level of care for the person becomes more than the original caregiver is able to provide.

 

ENGAGE

  • Each morning, residents wake up and get breakfast at 8am. They also have the option to have breakfast catered to them at a different time if they so choose.
  • After breakfast, they go through some light range-of-motion-type physical therapy and play some trivia or listen to music to stimulate the mind and initiate pleasant memories.
    • Activities are changed every 30 minutes since the attention span of dementia patients is very low.
  • Residents then get lunch followed with some quiet free time for them to rest.
  • At around 4:30pm they do another activity before 5:30pm dinner.
  • After dinner they are sent off to do whatever activities they would like until bed.
    • Residents are given consistent routines in order to give them structure and stability in their lives but are also given significant amounts of autonomy and decision-making based on their personal preferences.

 

EXIT

  • Residents may leave Morningside when their family chooses to withdraw them from the facility.
  • In some cases, residents leave Morningside when they succumb to their illnesses.

 

EXTEND

  • In most cases, Morningside is how people with severe dementia spend the end of their lives.
  • In some cases, residents will transfer to different skilled-nursing facilities or back to the home.

 

Takeaways

  • Residents need routines to keep stability in their lives.
  • Residents also enjoy the ability to make some decisions.
  • Activities such as puzzles, games, reading, trivia, etc. prove to be mentally stimulating.
  • Music seems to have the ability to revive old memories and old habits and is very therapeutic.

Analogous Immersion (DC)

For my analogous immersion experience, I decided to replicate the process that a parent might take when seeking information about high schools. For my experience, I chose the internet as the primary source of information, although brochures, parents nights, and recommendations often supplement this process. I mostly treated this process as an information search, and tried to better understand the ways in which a parent might look for information about a school

 

  1. Search: South Bend Schools

2. Narrow search to: South Bend High Schools

3. Compare the rankings of each public high school in South Bend. The thing that sticks out are the low rankings across the board for the four schools (none above 5). If I saw that as a parent, that might lead me to seek more information about public schools in neighboring areas, or private school options.

4. If someone recommended Clay high school to me, or if I wanted more information about that specific school, I would go next to the reviews. The reviews for Clay are fairly positive, and seem to paint it in a good light. As a parent, it would be encouraging to read real reviews from parents and students.

5. At this point, I might extend the search to nearby cities, like Mishawaka, to see what other options exist. Principal Eid mentioned that they lose a lot of kids to Penn High School. This makes sense, considering their ranking here is a 9, which is almost double that of the public high schools in South Bend.

6. If education is my number one priority, I might consider looking at only Blue Ribbon schools, to see if there were any in my area.

7. Once I narrowed down a school that I wanted to learn more about, I would go to their website. 2 things stand out when searching for Clay. For one, the school’s official website is only the 5th thing to come up on google. Secondly, the news article regarding a recent fight is right below it, which could be problematic if a parent sees this in their preliminary search.

8. The website looks slightly outdated. Maybe have more than two pictures on the front page, and cycle through them a little quicker? I don’t think the website is bad, but it could use some modernizing.

9. I would also be interested in seeing some statistics about Clay. Perhaps numbers on diversity, or graduation rates, or college admits. This might be a good section to add to the website, or the “About Us” section.

10. Lastly, it would be important for me to know that the staff was strong. Because of that, I would likely do a search to find information about teachers or principals. One example website I might use would be RateMyTeachers.com

 

It’s very difficult to track the complete cycle of a parent choosing a high school for their child, since it’s such a lengthy and unique process. They might start to be influenced before their child is even board, and they will likely be flooded with information from a number of different sources. The analogous immersion experience I undertook highlighted some ways that Clay can better leverage their online presence to show parents all they have to offer. Their website is strong, but could definitely do more to highlight the elements that Principal Eid is really passionate about.

Expert Interview (DC)

Expert Interview – Danny Cohen

Date: 3/3/2017

Type: Expert interview with Admissions Officer at Notre Dame

User: Alyssa is an admissions office assistant director at Notre Dame. Her region is Southern California and New Mexico, and I originally met her in Los Angeles. She had some great insight regarding the specifics of admission, and the way that AP and IB programs compare.

Age Range: About 30

(Interview conducted over email)

Summary of Interview:

I began by asking Alyssa how colleges compared the rigor of AP and IB programs. Her answers were:

  • Students are encouraged to take either AP or IB courses of they are offered
  • If a student can receive an IB diploma, their high school will be considered “most rigorous”
  • AP and IB Higher Level courses are viewed on the same level.
    • IB Standard level is less rigorous

I also asked Alyssa what the perception of South Bend schools were.

  • She had positive things to say about all high schools in South Bend
  • Many St. Joseph County students apply to Notre Dame
  • Public vs. Private schools do not affect admissions decisions

Alyssa noted that the paths of students are not compared across high schools.

  • If a student can follow their passion in a magnet program, then Notre Dame would take this into account in their admission decision.

Significant Quotes:

“If a student has the ability to receive an IB Diploma, we will consider their high school curriculum to be “most rigorous” in our admissions review process.”

“When comparing an AP course to an IB course, we view AP and IB Higher Level on the same level”

“We hope that students have chosen to challenges themselves to the best of their abilities, based on what is offered at their specific high school.”

“Notre Dame has a great perception of the high schools ​in the South Bend community, both public and private”

“We evaluate each applicant based on the path they have chosen to take within their specific high school, and do not compare them to the paths other students take at different high schools.”

“A student’s choice to be a part of a magnet program is great, and really is a benefit to the student in their ability to pursue their passion(s)”

Entire Transcript:

1) How do colleges compare AP and IB programs? If a high school has an IB program but a low rate of students that actually get a diploma, is that still regarded highly by universities? Is the number of AP courses offered by a high school used as a consideration for admissions?

​ We encourage students to take Advanced Placement or International Baccalaureate courses if those courses are offered by their high school. If a student has the ability to receive an IB Diploma, we will consider their high school curriculum to be “most rigorous” in our admissions review process. When comparing an AP course to an IB course, we view AP and IB Higher Level on the same level, and IB Standard Level on a less rigorous level. We evaluate each applicant solely based on the high school they choose to attend. If one high school offers 20+ AP courses, we would never expect a student to take all of them. However, if a high school offers 3 AP courses, we would encourage the student to take all three, if possible. At the end of the day, we hope that students have chosen to challenges themselves to the best of their abilities, based on what is offered at their specific high school.

2) (This might be hard for you to answer as the SoCal recruiter, but I’ll ask anyways)  What is the general perception that the admissions office has of South Bend Schools? Does the university have a high number of applicants from the city of South Bend? Are the public schools seen as less competitive in admissions considerations vs. the private schools like St. Joe’s or Trinity?

​ You are correct in that my expertise is more geared toward the knowledge of Southern California and New Mexico high schools, but I do know that Notre Dame has a great perception of the high schools ​in the South Bend community, both public and private. We do receive a large number of applications from St. Joseph County, in large part due to the proximity to Notre Dame’s campus (that is common of all colleges/universities). We never compare applicants across high schools, so a student’s choice to attend public vs. private would not impact their Notre Dame admissions decision.

3) Does the admissions office take into consideration when schools have “Magnet Programs” such as the ones in South Bend? I’m not sure if you’re familiar with them, but each of the 4 has a concentration of either Engineering/Medicine/Arts/IB. Would a school such as Notre Dame value an IB school more than an Arts school in terms of admissions considerations, or is it more based on the path of the student?

​ I’ve briefly touched upon this in my first two responses, but ​we evaluate each applicant based on the path they have chosen to take within their specific high school, and do not compare them to the paths other students take at different high schools. For example, we do not expect all students to be artistic, musically gifted, the Student Body President, and the Captain of three sports teams. A student’s choice to be a part of a magnet program is great, and really is a benefit to the student in their ability to pursue their passion(s).

4) What would be the process if a High School wanted to invite Notre Dame to a college fair, or to present to prospective students?

​ ​This is actually very easy! The high school guidance counselor should reach out to their Notre Dame admissions counselor (found on our website) to request a high school visit. When we travel during the months of September and October, we visit 3-5 high schools during each day. If Clay High School (or any other high school you might be working with) wants to invite us to their College Fair, they should pass along an electronic invitation to our office via email. The team of local admissions volunteers (usually alumni, but not limited to) reviews and RSVPs to the invitation. Rarely do Admissions Counselors attend College Fairs, as we have teams of phenomenal admissions volunteers who are eager to work these College Fairs on our behalf.

Ethnographic Summary- Individual Interview at St. Joseph Regional Medical Center II

Ethnographic Summary- St. Joseph Regional Medical Center

Dan Thompson interviewed Becky and John, a husband and wife at St. Joseph Regional Medical Center (SJRMC).  They were waiting for their grandson who was also accompanied by his family, but I only spoke with Becky and John.

 

Date: 3/6/17

Type: Interview

Location: St. Joseph Regional Medical Center

Team participants: Conducted interview alone

 

User characteristics:

  • 60 years old (Becky), 65 years old (John)
  • They have three daughters and 4 grandchildren
  • Becky used a wheelchair

 

Memorable quotes/moments:

  • Apprehensive of using public transportation.  When asked about how they felt about using bus, Becky mentioned she had not used one since high school.
  • Were completely unaware of Uber or Lyft.
  • There drive was about 12 miles which took them 20-30 minutes.

Top learnings:

  • Elderly people are more likely to resist using technologies such as Uber or Lyft.
  • Public transportation is not for everyone for a variety of reasons.  One specific reason may be that some people associated a negative stimulus with public transportation

Key Insights: (1) Depending on the person’s experience, they acquire information in different ways.  (2) Much time should be given to how an organization advertises transportation services.

Interactive – Card Sort, student housing property manager

Ethnography Summary

Victoria Velasquez interviewed Henry of CES Property Management and then asked him to participate in a card sort.

Date: 3/6/17

Type: Interactive – Card Sort

Location: Victoria’s house in Irish Crossings

Team participants: Conducted interview alone

User Characteristics:

Owner of CES Property Management

 

Male, age 60s

Used to manage about 12 properties in a lower income neighborhood of downtown South Bend

Had bad experiences renting to low income individuals

About 12 years ago he got back into property management full time when Dublin Village was built

What is this person about – what drives him/her? Henry is driven by the trust that property owners place in him to rent out their properties and maintain them.

What is this person’s biggest point of pain? He feels like going through students’ applications for housing is a waste of his time.

 

Memorable quote from interview: “I had three properties set on fire.” “I had small claims files about a foot high that I was trying to collect on.” “I’m always one to give people a second chance.”

 

Top 3 Learnings:

  1. Henry can overlook past financial circumstances that might otherwise negatively affect someone applying for housing (i.e. history of bankruptcy, credit score, income). This is because most of the rent at his unit is paid by parents of ND students.
  2. Applicants with a prior criminal history, substance abuse history, or eviction history would automatically be disqualified from getting housing in Henry’s properties.
  3. The things that are deal breakers for Henry aren’t necessarily deal breakers for all property managers (i.e. Section 8 Housing vouchers).

Key Insight – (1) It’s less so that the property managers are weary of individuals with criminal history and more so that they worry what others in the living community will think. (2) Aside from any red flags (i.e. substance abuse history, registered sex offender, convicted criminal), Henry is basically looking to fill his units with students who will pay their rent every month.

 

Activities:

  • Stopped at Victoria’s house during his daily routine of stopping by tenants’ units to fix any problems that arise.
  • Answered my questions about his experiences as a property manager.
  • Participated in a card sort made by Victoria.
  • Separated cards with information that could be asked on a housing application into 4 piles: very important, semi-important, unimportant, and irrelevant.
  • Asked a lot of questions to clarify what each pile meant.

 

Environment

  • Monday afternoon around 3:30 pm in Victoria’s kitchen.
  • Kitchen table was cleared off to give Henry space to sort cards.
  • Quiet as Victoria stopped asking questions and let Henry think and sort through cards.

 

Interactions:

  • Henry answered Victoria’s questions about property management.
  • Victoria explained the card sort to Henry and demonstrated what to do
  • Henry sorted through the cards. He did a lot of shuffling around with the cards and made a bunch of small piles before finally placing them into the four categories.
  • Henry told Victoria that he could continue to help her throughout the project and to feel free to text him questions whenever.

 

Objects:

  • Henry’s reading glasses
  • Henry’s phone sitting on the kitchen table
  • Cards written on regular paper that was cut into fourths

 

Users:

  • Henry
  • Victoria
  • Victoria’s roommates

Analogous Immersion- Chick Fil A 2.0

*This is a supplement post of the Analogous Immersion done by Alex Charron and Joe Krause in the perspective of Joe.

Date: 3/3/17

Type: Analogous Immersion

Location; Mishawaka Chick Fil A

Participants:  Alexandra Charron and Joe Krause

The team visited the Mishawaka Chick Fil A (CFA) in order to gain knowledge regarding Chick Fil A’s catering and delivery process. The team spoke with Ron Taylor, the assistant manager of the Mishawaka branch.

Additionally, Alex researched the online ordering process, while Joe called the store to research the call in ordering process. It was a similar booking process accept an employee enters in the order information instead of the customer online.

Top Learnings:

  • CFA will drop off food at a specific time and place and pick up the catering materials after the event.
  • CFA prefers customers to return the catering materials after their event, but they will pick them up if necessary.
  • CFA has a specific driver on staff, but will utilize other staff members if there are many orders on a given day.
  • Logistically, CFA has a difficult time managing customer orders when big events, such as football tailgates, take place.
  • CFA prefers customers to order at least 2 days in advance, but can still take orders 24 hours in advance.

Key Insights:

  1. Logistically, the Chick Fil A catering service could be compared to the transportation problems that patients face getting to appointments, especially during times of mass catering orders.
  2. Not limiting the number of potential drivers gives CFA excess capacity if there are a lot of orders that take place on a given day.
  3. CFA is able to manage transportation for customers, which proves that there is potential to solve transportation problems for patients getting to appointments.

*Photos of the team’s analogous immersion, along with additional data and Alex’s perspective, are displayed below on a blog post from Alex.

 

 

Ethnographic Summary- Individual Interview at St Joseph Regional Medical Center

Ethnographic Summary- St. Joseph Regional Medical Center

Dan Thompson interviewed Linda, a woman whose husband was in the Emergency Room at St. Joseph Regional Medical Center (SJRMC).  She spoke about her experiences traveling to and from the medical center

 

Date: 3/6/17

Type: Interview

Location: St. Joseph Regional Medical Center

Team participants: Conducted interview alone

 

User characteristics (Linda):

  • 68 years old
  • 2 sisters and 1 brother who live in different cities other than South Bend
  • Her brother runs a transportation service for the elderly in the city in which he lives
  • Her reason for traveling to the hospital was for her husband

 

Memorable quotes/moments:

  • She purchased a car yesterday in anticipation of her husband’s visit to SJRMC because she was unable to climb into his truck, the only car owned between the two previously.
  • When asked if she was familiar with services such as Uber and Lyft, she spoke of the elderly saying, “don’t do this push button stuff” in reference to technology.
  • When discussing what hospitals could do better in terms of providing transportation, she said, “Why can’t they pay taxes for it?”  She seemed upset at the fact that issues of funding even existed.

 

Top 3 learnings:

  • Even those that own transportation struggle traveling to and from places.  In Linda’s case, she struggled accessing her husband’s car and had to purchase a new one so that they could get to the hospital.
  • Some demographics, especially the elderly, are unfamiliar and sometimes even unwilling to use new technologies like Uber and Lyft.
  • Although a lot of people, such as Linda, do not miss appointments, they still feel passionate that more resources should be utilized to help patients access the hospital.

Key Insight: (1)  The elderly and those with disabilities are specific populations that really need assistance traveling to and from the hospital.  (2)  Providing transportation is not only a practical and financial matter, rather the organization’s image can be impacted positively or negatively by the public’s perception of their transportation service or lack thereof.

Immersion- Uber Ride and Walking Around Hospital Finding Offices

Date: 3/3/17

Type: Immersion

Location: From Notre dame to St Joseph Regional Medical Center Mishawka Campus and back

Team Participants: Alexandra Charron and Joe Krause

The following is a supplemental perspective to the ethnographic summary previously provided by Joe Krause detailing the interviews with uber drivers and the statistics and costs of our trip.

On Friday, Joe and Alex took an uber to the St Joseph Regional Medical Center from Notre Dame and back to provide a contrast to to Dan and Coles bus ride. We aimed to compare time, ease, and cost of using uber instead of the transpo bus. Once arriving at the medical center we tried to navigate the hospital using the map to find the various offices we needed to interview people at. We tried to use the map in order to measure the ease of navigating the facility, as if people get lost looking for their medical office they make arrive late to their appointments causing them to have to reschedule.

We found the uber trip to be a very effective method of transportation. The trip to the Medical center took 11 minutes and cost 13.51 and the rip home took 12 minutes and cost $7.28.

 

Joe and I did have to wait 8 minutes outside in the cold which might be hard if you are sick or elderly, but could always have the option of waiting inside.

Once inside the hospital, Joe and I walked around and easily located a facility map. While the map was fairly easy to understand, all of the hallways looked the same and Joe got quite lost coming back from the bathroom. He said he walked around for 6 minutes trying to find where I was as ” all of the hallways look the same and there are lots of corners”.W

We observed that while some signs has a Spanish translation below them, others didn’t. This could also be a cause of delay and late arrival to appointments if patients can’t read the signs to figure out where they are going.

While standing in the lobby, Joe and I overheard a couple sitting in the hallway ” this goddam bus takes so long”. They had been sitting there for a considerable amount of time as we kept walking past them while conducting interviews and research. They unfortunately declined to speak to use when approached.

Key Takeaways

  • Uber is a time effective way of getting to appointments but $20+ round trip is expensive.
  • It was easy and dropped us door to door and picked us up right when we were finished.
  • It required the use of a smart phone and credit card/ bank account
  • The hospital was slightly confusing to navigate, and some signs are not in Spanish .
  • People waited a long time for the bus .

 

 

Analogous Immersion- Freshman Year of College

Freshman year of college is analogous to retirement since it is a transitional stage of life. Although freshman year of college adds more stress and work to your life, people also gain a sense of freedom compared to living with their parents beforehand. One will learn several new things about themself in college, and new retirees will get to do what they want given the resources, which emphasizes their true passions and goals. People can also choose what communities to be in and begin new hobbies and interests. Students also find friends that stay in their lives even through retirement. These are stages in life that people cannot avoid, so they prepare in several different ways to make the stages better.

Notre Dame Freshman Class of 2014:

  • 2,010 students
  • 110 international students, and is one of the most diverse classes in the history of ND
  • Average student must travel 900 miles to campus
  • Top 15 university
  • Jobs include: professors, administration, the President of the University, various hall staff positions, St. Liam’s employees

 

Key Takeaways:

  • A new sense of freedom can result in positives and negatives. While freedom allows people to pursue their goals and favorite hobbies, it can also lead to unhealthy habits and a sense of loneliness.
  • Entering a new stage of life brings new relationships with a diverse set of people. Getting outside of your comfort zone may be challenging at first, but noticing that change can be a good thing early on makes the experience more pleasant.
  • Joining specific communities can bring a purpose to your life and new people that you share interests with.
  • Training your mental and physical health will improve your life in the short term and long term, and at the end of the day it is the student’s or new retiree’s responsibility to maintain their health and stay informed about it.
  • Utilizing the resources around you, such as professors, career advisors, or various doctors, will help you stay informed on how to live a good life. Transitional stages of life almost always require help from others, and it is important to accept that you should not be alone through them. This holds true even if what the resources are saying something other than what you want to hear.