{"id":497,"date":"2017-03-05T14:56:52","date_gmt":"2017-03-05T18:56:52","guid":{"rendered":"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/?p=497"},"modified":"2017-03-06T10:40:01","modified_gmt":"2017-03-06T14:40:01","slug":"ethnographic-research-expert-interview","status":"publish","type":"post","link":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/2017\/03\/05\/ethnographic-research-expert-interview\/","title":{"rendered":"Ethnographic Research: Expert Interview"},"content":{"rendered":"

March 3rd<\/sup>, 2017<\/p>\n

St. Joseph PACE Center<\/p>\n

Conducted with Mary Hinton<\/p>\n

Expert Characteristics: \u201cDedicated Caretaker\u201d<\/strong><\/p>\n

Ashley Stump<\/p>\n

Female, 35-45, Intake Coordinator<\/em> at PACE<\/p>\n

Extremely empathetic and patient-oriented<\/p>\n

What drives her?<\/p>\n

Improving the lives of the elderly, focusing on making them \u201csafe and healthy at home\u201d<\/p>\n

What is her biggest point of pain?<\/p>\n

Not being able to do enough for those who are already in elderly car facilities.<\/p>\n

Top 3 Takeaways:<\/strong><\/p>\n

    \n
  1. Elderly need a \u201cone-stop shop\u201d to deal with many complicated aspects of elder care<\/li>\n
  2. Elderly need tailored, individual care plans and advocates who work for them<\/li>\n
  3. Success is improved social integration, home independence and safety, less burden on family.<\/li>\n<\/ol>\n

    Key Insights: Transportation solutions are crucial to helping the elderly operate independently; the little tasks are what fall through the cracks (safety equipment in bathroom, picking up groceries, etc)<\/p>\n

    Activities:<\/strong><\/p>\n

      \n
    • Greeting elderly as they enter by name<\/li>\n
    • Asking questions about their homes, families, lives<\/li>\n
    • Facilitating their care plan, through doctor appointments and therapy hours<\/li>\n
    • Main 3 activities she focuses on helping elderly with:\n
        \n
      • Walking and transfers<\/li>\n
      • Bathroom Use<\/li>\n
      • Diagnosis and Complications Consideration<\/li>\n<\/ul>\n<\/li>\n
      • Determines fit for PACE of elderly who come seeking help\n
          \n
        • Wants more awareness of the center and its resources<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

          Environment:<\/strong><\/p>\n

            \n
          • St Joseph PACE Center<\/li>\n
          • Indoor, large one-story facility<\/li>\n
          • Doctor\u2019s office\/clinic<\/li>\n
          • Physical Therapy room<\/li>\n
          • Large dining room<\/li>\n
          • Kitchen with culinary lessons<\/li>\n
          • Chapel (nondenominational and all-welcoming)<\/li>\n
          • Morning to early afternoon (8am-3pm)<\/li>\n
          • PACE Center is comforting, warm colors, well-lit, spacious, clean<\/li>\n<\/ul>\n

            Interactions:<\/strong><\/p>\n

              \n
            • Constantly communicating and socializing with the elderly<\/li>\n
            • Extremely empathetic and considerate, pure-of-heart<\/li>\n
            • Recounted her favorite success story with near-tears of happiness<\/li>\n<\/ul>\n

              Objects:<\/strong><\/p>\n

                \n
              • Smart Casual outfit, style conscious<\/li>\n
              • Drinking coffee<\/li>\n<\/ul>\n

                Users:<\/strong><\/p>\n

                  \n
                • Independent Elderly<\/li>\n
                • Other experts<\/li>\n<\/ul>\n

                  Memorable Quotes:<\/strong><\/p>\n

                  \u201cWe want to have a holistic and proactive approach; holistic in regards to the total care package, and proactive in regards to our efforts to assist those who go unnoticed\u201d<\/p>\n

                  \u201cOur participants often can\u2019t hear well, but I wish they had some way to communicate daily with their families\u201d<\/p>\n

                  \u201cThey often need regular and consistent \u2018cueing\u2019 in order to accomplish tasks, so it\u2019s important that they have someone to assist them and remind them to do basic things like take their medicine\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

                  March 3rd, 2017 St. Joseph PACE Center Conducted with Mary Hinton Expert Characteristics: \u201cDedicated Caretaker\u201d Ashley Stump Female, 35-45, Intake Coordinator at PACE Extremely empathetic and patient-oriented What drives her? Improving the lives of the elderly, focusing on making them \u201csafe and healthy at home\u201d What is her biggest point of pain? Not being able […]<\/p>\n","protected":false},"author":2382,"featured_media":498,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[187905],"tags":[],"class_list":["post-497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-optum"],"_links":{"self":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/users\/2382"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/comments?post=497"}],"version-history":[{"count":4,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/497\/revisions"}],"predecessor-version":[{"id":647,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/497\/revisions\/647"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/media\/498"}],"wp:attachment":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/media?parent=497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/categories?post=497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/tags?post=497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}