{"id":725,"date":"2017-03-06T13:55:35","date_gmt":"2017-03-06T17:55:35","guid":{"rendered":"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/?p=725"},"modified":"2017-03-06T13:55:35","modified_gmt":"2017-03-06T17:55:35","slug":"analogous-immersion-chick-fil-a-catering","status":"publish","type":"post","link":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/2017\/03\/06\/analogous-immersion-chick-fil-a-catering\/","title":{"rendered":"Analogous Immersion- Chick Fil a Catering"},"content":{"rendered":"<p><strong>Ethnographic Summary<\/strong><\/p>\n<p><strong>Analogous Immersion <\/strong><\/p>\n<p><strong>Chick Fil A Catering Process<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Date: 3\/3\/17<\/span><\/p>\n<p><span style=\"font-weight: 400\">Type: Analogous Immersion<\/span><\/p>\n<p><span style=\"font-weight: 400\">Location; Mishawaka Chick Fil A <\/span><\/p>\n<p><span style=\"font-weight: 400\">Participants: Lead by Alexandra Charron accompanied by Joe Krause<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">For our analogous immersion, Joe and Alexandra visited a local Chick Fil A to inquire about their catering service and the process for booking and scheduling drop off and pick up times. We spoke to Ron Taylor the assistant operations manager as well as examined the online catering scheduling and ordering form. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-726\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0712.JPG-1-e1488822451497-225x300.jpeg\" alt=\"\" width=\"225\" height=\"300\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0712.JPG-1-e1488822451497-225x300.jpeg 225w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0712.JPG-1-e1488822451497-768x1023.jpeg 768w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0712.JPG-1-e1488822451497-769x1024.jpeg 769w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-727\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0713.JPG-1-e1488822487746-225x300.jpeg\" alt=\"\" width=\"225\" height=\"300\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0713.JPG-1-e1488822487746-225x300.jpeg 225w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0713.JPG-1-e1488822487746-768x1024.jpeg 768w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-728\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0714.JPG-1-e1488822506781-225x300.jpeg\" alt=\"\" width=\"225\" height=\"300\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0714.JPG-1-e1488822506781-225x300.jpeg 225w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/IMG_0714.JPG-1-e1488822506781-768x1024.jpeg 768w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/p>\n<p><span style=\"font-weight: 400\">Interviewee: Ron Taylor, Chick Fil A Mishawaka Store Assistant Operations Manager. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Insights: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Patrons can schedule catering delivery online or by calling the store.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Once scheduled, CFA drops off the food at the specified location at the specified time <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">They have an on staff driver, but if there is excess orders they will have \u00a0other staff act as drivers.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">They encourage patrons to drop off the hot plates and supplies when they are done as it is difficult to schedule and organize pickups due to the variability of end time and inability to schedule in advance. <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">They have difficulty coordinating pickup times with football games. <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">They would like a heads up and some notice before big orders in order to adequately plan. <\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">We then examined the online form\/ system that CFA uses to schedule catering drop offs.<\/span><\/p>\n<ol>\n<li>You are first prompted to select Delivery or Pickup. We clicked Delivery<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-730\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.50.32-PM-300x131.png\" alt=\"\" width=\"300\" height=\"131\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.50.32-PM-300x131.png 300w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.50.32-PM-768x336.png 768w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.50.32-PM-1024x448.png 1024w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.50.32-PM.png 1684w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>2. \u00a0You are then prompted to enter your delivery address<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-731\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.35.45-PM-1-300x264.png\" alt=\"\" width=\"300\" height=\"264\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.35.45-PM-1-300x264.png 300w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.35.45-PM-1-768x675.png 768w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.35.45-PM-1.png 1008w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>3. After Submitting the Address you are prompted to select the store you want to use.\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-732\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.11-PM-300x152.png\" alt=\"\" width=\"300\" height=\"152\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.11-PM-300x152.png 300w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.11-PM-768x389.png 768w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.11-PM-1024x519.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>4. After selecting a restaurant you enter the desired delivery date and time\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-733\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.25-PM-300x92.png\" alt=\"\" width=\"300\" height=\"92\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.25-PM-300x92.png 300w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.25-PM-768x235.png 768w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.25-PM-1024x314.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>5. You then select desired food you want delivered and then pay and schedule delivery\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-734\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.36-PM-300x143.png\" alt=\"\" width=\"300\" height=\"143\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.36-PM-300x143.png 300w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.36-PM-768x367.png 768w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/Screen-Shot-2017-03-06-at-12.36.36-PM-1024x489.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Key Takeaways <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">CFA also struggles with scheduling pickup times after the product was delivered due to variable end times and inability to schedule in advance.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Their online scheduling platform is simple and self explanatory. <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">They have a system in place to deal with a large influx of deliveries at peak times incase their on staff driver is overloaded. <\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ethnographic Summary Analogous Immersion Chick Fil A Catering Process &nbsp; Date: 3\/3\/17 Type: Analogous Immersion Location; Mishawaka Chick Fil A Participants: Lead by Alexandra Charron accompanied by Joe Krause &nbsp; For our analogous immersion, Joe and Alexandra visited a local Chick Fil A to inquire about their catering service and the process for booking and [&hellip;]<\/p>\n","protected":false},"author":2412,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[187337],"tags":[],"class_list":["post-725","post","type-post","status-publish","format-standard","hentry","category-st-joseph-health-systems"],"_links":{"self":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/users\/2412"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/comments?post=725"}],"version-history":[{"count":1,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/725\/revisions"}],"predecessor-version":[{"id":735,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/725\/revisions\/735"}],"wp:attachment":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/media?parent=725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/categories?post=725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/tags?post=725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}