{"id":782,"date":"2017-03-06T22:23:45","date_gmt":"2017-03-07T02:23:45","guid":{"rendered":"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/?p=782"},"modified":"2017-03-06T22:23:45","modified_gmt":"2017-03-07T02:23:45","slug":"analogous-immersion-chick-fil-a-2-0","status":"publish","type":"post","link":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/2017\/03\/06\/analogous-immersion-chick-fil-a-2-0\/","title":{"rendered":"Analogous Immersion- Chick Fil A 2.0"},"content":{"rendered":"<p>*This is a supplement post of the Analogous Immersion done by Alex Charron and Joe Krause in the perspective of Joe.<\/p>\n<p>Date: 3\/3\/17<\/p>\n<p>Type: Analogous Immersion<\/p>\n<p>Location; Mishawaka Chick Fil A<\/p>\n<p>Participants: \u00a0Alexandra Charron and\u00a0Joe Krause<\/p>\n<p>The team visited the Mishawaka Chick Fil A (CFA) in order to gain knowledge regarding Chick Fil A&#8217;s catering and delivery process. The team spoke with Ron Taylor, the assistant manager of the Mishawaka branch.<\/p>\n<p>Additionally, Alex researched the online ordering process, while Joe called the store to research the call in ordering process. It was a similar booking process accept an employee enters in the order information instead of the customer online.<\/p>\n<p><strong>Top Learnings:<\/strong><\/p>\n<ul>\n<li>CFA will drop off food at a specific time and place and pick up the catering materials after the event.<\/li>\n<li>CFA prefers customers to return the catering materials after their event, but they will pick them up if necessary.<\/li>\n<li>CFA has a specific driver on staff, but will utilize other staff members if there are many orders on a given day.<\/li>\n<li>Logistically, CFA has a difficult time managing customer orders when big events, such as football tailgates, take place.<\/li>\n<li>CFA prefers customers to order at least 2 days in advance, but can still take orders 24 hours in advance.<\/li>\n<\/ul>\n<p><strong>Key Insights:<\/strong><\/p>\n<ol>\n<li>Logistically, the Chick Fil A catering service could be compared to the transportation problems that patients face getting to appointments, especially during times of mass catering orders.<\/li>\n<li>Not limiting the number of potential drivers gives CFA excess capacity if there are a lot of orders that take place on a given day.<\/li>\n<li>CFA is able to manage transportation for customers, which proves that there is potential to solve transportation problems for patients getting to appointments.<\/li>\n<\/ol>\n<p>*Photos of the team&#8217;s analogous immersion, along with additional data and Alex&#8217;s perspective, are displayed below on a blog post from Alex.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>*This is a supplement post of the Analogous Immersion done by Alex Charron and Joe Krause in the perspective of Joe. Date: 3\/3\/17 Type: Analogous Immersion Location; Mishawaka Chick Fil A Participants: \u00a0Alexandra Charron and\u00a0Joe Krause The team visited the Mishawaka Chick Fil A (CFA) in order to gain knowledge regarding Chick Fil A&#8217;s catering [&hellip;]<\/p>\n","protected":false},"author":2365,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[187337],"tags":[],"class_list":["post-782","post","type-post","status-publish","format-standard","hentry","category-st-joseph-health-systems"],"_links":{"self":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/users\/2365"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/comments?post=782"}],"version-history":[{"count":1,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/782\/revisions"}],"predecessor-version":[{"id":790,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/782\/revisions\/790"}],"wp:attachment":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/media?parent=782"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/categories?post=782"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/tags?post=782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}