{"id":822,"date":"2017-03-07T01:49:00","date_gmt":"2017-03-07T05:49:00","guid":{"rendered":"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/?p=822"},"modified":"2017-03-07T01:49:00","modified_gmt":"2017-03-07T05:49:00","slug":"ethnography-expert-interview","status":"publish","type":"post","link":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/2017\/03\/07\/ethnography-expert-interview\/","title":{"rendered":"Ethnography &#8211; Expert Interview"},"content":{"rendered":"<p><b>Ethnography Summary<\/b><\/p>\n<p><span style=\"font-weight: 400\">Mark interviewed Roger, the Executive Director from Morningside Memory Care Center, about his experiences working there and his insights into the lives of elderly people with dementia and Alzheimer\u2019s and the care they require.<\/span><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-824 alignleft\" src=\"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/File_000-e1488865507483.jpeg\" alt=\"\" width=\"314\" height=\"419\" srcset=\"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/File_000-e1488865507483.jpeg 2448w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/File_000-e1488865507483-225x300.jpeg 225w, https:\/\/sites.nd.edu\/innovation-and-design-thinking\/files\/2017\/03\/File_000-e1488865507483-768x1024.jpeg 768w\" sizes=\"auto, (max-width: 314px) 100vw, 314px\" \/><\/p>\n<p><span style=\"font-weight: 400\"><strong>Date<\/strong>:<\/span><span style=\"font-weight: 400\"> 3\/6\/17<\/span><\/p>\n<p><span style=\"font-weight: 400\"><strong>Type<\/strong>:<\/span><span style=\"font-weight: 400\"> Interview<\/span><\/p>\n<p><span style=\"font-weight: 400\"><strong>Location<\/strong>:<\/span><span style=\"font-weight: 400\"> Morningside Memory Care Center<\/span><\/p>\n<p><span style=\"font-weight: 400\"><strong>Team<\/strong> <strong>participants<\/strong>:<\/span><span style=\"font-weight: 400\"> Mark Egan <\/span><\/p>\n<p><span style=\"font-weight: 400\"><strong>User<\/strong>:<\/span><span style=\"font-weight: 400\"> Roger Garmendia<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\"><strong>User<\/strong> <strong>Characteristics<\/strong>: <\/span><span style=\"font-weight: 400\">\u00a0\u201cPassionate Professional\u201c<\/span><\/p>\n<p><span style=\"font-weight: 400\">Male, Age 33<\/span><\/p>\n<p><span style=\"font-weight: 400\">Position: Executive Director (immediate supervisor on site)<\/span><\/p>\n<p><span style=\"font-weight: 400\">From: Honduras<\/span><\/p>\n<p><span style=\"font-weight: 400\">Has worked at Morningside for 10 years.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">What is this person about \u2013 what drives him\/her? \u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Roger is motivated by his late grandmother who suffered from dementia. He understands the difficulties that the disease places on the family and wants to be a trustworthy person that people can bring their family members to.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Memorable quote from interview: \u201cEverybody knows someone with a horrible experience at a Nursing Home. <\/span><span style=\"font-weight: 400\">I need to gain people\u2019s trust so they know we will take good care of their family member.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Top 3 Learnings:<\/strong><\/p>\n<ol>\n<li><span style=\"font-weight: 400\"> People with dementia understand that something is wrong but can\u2019t fully understand it and are therefore uncomfortable with it. They thrive on routines and rely on the structure they provide.<\/span><\/li>\n<li><span style=\"font-weight: 400\"> Music provides a therapeutic way to recall past memories.<\/span><\/li>\n<li><span style=\"font-weight: 400\"> Learned of the intricacies and many necessary considerations in considering and selecting a nursing home for a family member.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\"> \u00a0\u00a0\u00a0<\/span><\/p>\n<p><strong>Key Insight<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Reading, puzzles\/games, socialization, etc. are incredibly important for maintaining and improving mental sharpness.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>ACTIVITIES:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Runs daily operations at Morningside<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>ENVIRONMENT:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Morningside Memory Care Center<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Home<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>INTERACTIONS:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Interacts with residents<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Interacts with nurses<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Organizes different aspects of Morningside<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>OBJECTS:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Office<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Security system at Morningside<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>USERS:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Family<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Nurses<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Residents<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Administrators of other facilities<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Families of residents<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Other staff members<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ethnography Summary Mark interviewed Roger, the Executive Director from Morningside Memory Care Center, about his experiences working there and his insights into the lives of elderly people with dementia and Alzheimer\u2019s and the care they require. Date: 3\/6\/17 Type: Interview Location: Morningside Memory Care Center Team participants: Mark Egan User: Roger Garmendia &nbsp; User Characteristics: [&hellip;]<\/p>\n","protected":false},"author":2399,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[188857],"tags":[],"class_list":["post-822","post","type-post","status-publish","format-standard","hentry","category-optum-team-b"],"_links":{"self":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/users\/2399"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/comments?post=822"}],"version-history":[{"count":1,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/822\/revisions"}],"predecessor-version":[{"id":826,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/822\/revisions\/826"}],"wp:attachment":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/media?parent=822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/categories?post=822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/tags?post=822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}