{"id":969,"date":"2017-03-08T05:48:43","date_gmt":"2017-03-08T09:48:43","guid":{"rendered":"http:\/\/sites.nd.edu\/innovation-and-design-thinking\/?p=969"},"modified":"2017-03-08T05:53:28","modified_gmt":"2017-03-08T09:53:28","slug":"ethnographic-interview-summary-specialty-pediatrics-laura","status":"publish","type":"post","link":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/2017\/03\/08\/ethnographic-interview-summary-specialty-pediatrics-laura\/","title":{"rendered":"Ethnographic Interview Summary- Specialty Pediatrics (Laura)"},"content":{"rendered":"<p>Team member Helen Sung, accompanied by Cole Gillan, interviewed Laura, mother of a patient, about her experiences regarding transportation to and from the hospital.<\/p>\n<p><u>Date<\/u>: 3\/3\/17<\/p>\n<p><u>Type<\/u>: Individual Interview<\/p>\n<p><u>Location<\/u>: Specialty Pediatrics at SJHS Mishawaka Medical Center; waiting room<\/p>\n<p><u>Team Members<\/u>: Helen Sung accompanied by Cole Gillan<\/p>\n<p><u>User Characteristics<\/u>: \u201cMother of Patient\u201d<\/p>\n<ul>\n<li>Female, late 20s<\/li>\n<li>Mother of three children, guardian for foster daughter<\/li>\n<li>Wife<\/li>\n<li>Photographer<\/li>\n<li>Driven to be a good mother and guardian to her children<\/li>\n<li>Optimistic and persistent in two of her autistic children<\/li>\n<\/ul>\n<p><u>Quotes<\/u>:<\/p>\n<ul>\n<li>\u201cWe\u2019re off to doctor\u2019s appointments because there\u2019s usually an appointment everyday.\u201d<\/li>\n<li>\u201cJust gas maybe $300-400. With insurance around $550-600 a month.\u201d<\/li>\n<li>\u201cMy kids are autistic so they have Medicaid and are eligible to do that. So kids with\u00a0\u00a0\u00a0\u00a0 Medicaid, you can either drive yourself and ask for reimbursement through the insurance to cover gas, or you can say you need a ride to get you somewhere.\u201d<\/li>\n<li>\u201cI come to all the doctor\u2019s appointments with these three kids four times a week.\u201d<\/li>\n<li>\u201cAll my kids go to different schools. My foster daughter and other son ride the bus. My youngest son, Nick, always has to ride the car. Sometimes I\u2019m back and forth a lot. Every other day is different.\u201d<\/li>\n<\/ul>\n<p><u>Key Insights:<\/u><\/p>\n<ul>\n<li>Patients not only have to go to one hospital location, but often need additional healthcare services in other areas that would not be possible without transportation means.<\/li>\n<li>Disabled children are eligible for Medicaid transportation services.<\/li>\n<li>Owning a personal vehicle is costly.<\/li>\n<li>Families, especially those with disabled or sick children with frequent appointments, really need full mobility and financial stability in order to healthily raise their children.<\/li>\n<li>Children and parents each have different schedules that often result in time and ride conflicts.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Activities<\/strong><\/p>\n<ul>\n<li>Picked up son, Nick, from school<\/li>\n<li>Took Nick and other two kids to hospital<\/li>\n<li>Sat in waiting room with baby in her lap<\/li>\n<li>Talking with foster daughter<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>Environment<\/strong><\/p>\n<ul>\n<li>Waiting room of Specialty Pediatrics at Mishawaka Medical Center<\/li>\n<li>Around 4:00pm on a Friday afternoon<\/li>\n<li>Many chairs along the walls and children\u2019s toys sprawled in the room<\/li>\n<li>User sat close towards the receptionist window<\/li>\n<li>Kid-friendly atmosphere<\/li>\n<\/ul>\n<p><strong>Interactions<\/strong><\/p>\n<ul>\n<li>One other mother and son sat diagonally across User<\/li>\n<li>Other mother politely declined to partake in interview because she and her son were tight on time<\/li>\n<li>User was carrying her baby on her lap<\/li>\n<\/ul>\n<p><strong>Objects<\/strong><\/p>\n<ul>\n<li>Baby seat with thick, soft blankets<\/li>\n<li>Large tote with baby supplies and personal belongings<\/li>\n<li>Child\u2019s toy that the baby played with during interview<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>Users<\/strong><\/p>\n<ul>\n<li>Other visiting patients<\/li>\n<li>Receptionists<\/li>\n<li>Other patients\u2019 guardian<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Team member Helen Sung, accompanied by Cole Gillan, interviewed Laura, mother of a patient, about her experiences regarding transportation to and from the hospital. Date: 3\/3\/17 Type: Individual Interview Location: Specialty Pediatrics at SJHS Mishawaka Medical Center; waiting room Team Members: Helen Sung accompanied by Cole Gillan User Characteristics: \u201cMother of Patient\u201d Female, late 20s [&hellip;]<\/p>\n","protected":false},"author":2375,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[187337],"tags":[],"class_list":["post-969","post","type-post","status-publish","format-standard","hentry","category-st-joseph-health-systems"],"_links":{"self":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/users\/2375"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/comments?post=969"}],"version-history":[{"count":3,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/969\/revisions"}],"predecessor-version":[{"id":975,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/posts\/969\/revisions\/975"}],"wp:attachment":[{"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/media?parent=969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/categories?post=969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.nd.edu\/innovation-and-design-thinking\/wp-json\/wp\/v2\/tags?post=969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}