The NICU shall have a clearly identified entrance and reception area for families.  Families shall have immediate and direct contact with staff when they arrive at this entrance and reception area.

Interpretation:  The design of this area should contribute to positive first impressions for families and foster the concept that families are important members of their infant’s health care team, not visitors. Facilitating contact with staff will also enhance security for infants in the NICU.

This area should have lockable storage facilities for families’ personal belongings (unless provided elsewhere), and may also include a handwashing and gowning area.