As a growing city with a poverty rate twice the national average, South Bend residents are in need of easy ways to find and access social services in the city. A particularly vulnerable population is those who have fulfilled their criminal sentences and find themselves in need of assistance for reintegration back into society. This is a complicated and resource-starved process that requires expert knowledge and familiarity with local services. However, the current system is tedious and confusing, and its usage requires trained “navigators” to find resources for clients. To alleviate these issues this project is creating tools for semantic search and personalized recommendation of social services while integrating expert’s qualitative data. We are also carefully examining the knowledge transfer and knowledge management practices of these organizations to better understand how technology can be leveraged to support this important work.
Publications
- Anuyah, O., Badillo-Urquiola, K., & Metoyer, R. (2023, April). Engaging the discourse of empowerment for marginalized communities through research and design participation. In Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems (pp. 1–7). ACM.
- Anuyah, O., Badillo-Urquiola, K., & Metoyer, R. (2023, April). Characterizing the technology needs of vulnerable populations for participation in research and design by adopting Maslow’s hierarchy of needs. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (pp. 1–20). ACM.
- Anuyah, O., Conrado, A.-M., Carlson, C., Gilbride, H., & Metoyer, R. (2023). Exploring the barriers and potential opportunities of technology integration in community-based social service organizations. ACM Journal on Computing and Sustainable Societies, 1(1), 1–28.
- Anuyah, O., Badillo-Urquiola, K., & Metoyer, R. (2025). Exploring knowledge sharing and community of practice development: A stakeholders analysis of social service organizations in a midwestern underserved community. In Companion Proceedings of the 2025 ACM International Conference on Supporting Group Work (pp. 83–89). ACM.
- Anuyah, O. (2025). Strengthening communities: Designing AI for knowledge synthesis and transfer in social services (Doctoral dissertation, University of Notre Dame).
- Anuyah, O., Badillo-Urquiola, K., & Metoyer, R. (2025). ‘We aren’t very sophisticated’: An ethnographic study of knowledge management in community social services. Proceedings of the ACM on Human-Computer Interaction, 9(7), 1–32.