Dear Colleagues –

The position of Coordinator, Donor Experience has been posted on the HR web page.   This position reports directly to the Manager, Donor Experience (a position which is currently open in the organization).

The Donor Experience team is principally responsible for providing a high level of support directly to the more than 10,000 members of recognition societies at Notre Dame who contribute more than $27.5 million in annual giving to support the University.  The Donor Experience team serves donors who are members of the Sorin Society, the Order of St. Thomas More, the John Cardinal O’Hara Society and the Rockne Heritage Foundation Director’s Circle.

Core processes in the Donor Experience area include: acknowledgements, football ticket support, concierge service, annual renewals, voice of the donor engagement, and phone and e-mail communications.  High service levels are being targeted principally through the application of continuous improvement methods to drive standard work and flow in the Donor Experience operations.  Innovation and adoption of best-in-class stewardship practices from other organizations are critical to the continued success of these efforts.

Interested candidates are encouraged to apply on-line and contact me directly to discuss the position.

In Notre Dame,

Brian Couch, Sr. Director, Annual Giving Programs