August VoIP Update

Hello  Campus !

Can you believe classes will be in session in just a few short weeks.  The summer flew by and given the blistering hot temperatures over the last month I am sure a lot of us are looking forward to the cooler Fall weather, football season and the hustle and bustle of campus as the students return for another great year.

As far as the VoIP project goes, the team is still pushing forward.  In the next few VoIP updates we will be sharing with you additional features that our VoIP phones offer.  We hope you will find these tips and tricks helpful as you continue to learn about the phone and all it can do.

We will be offering VoIP demonstrations to campus:

·         Thursday, August 18, 2011 9:00 – 10:00 am: Hesburgh Carey Auditorium

·         Wednesday, August 31, 2011 3:30 – 4:30 pm: DeBartolo Hall, Room 102

VoIP Phone Tips:
  • Get your voicemail sent to your email:  Go to and click the Request Additional Features link to have this feature activated by the Help Desk.
Tricks that you will want to know:

  • You can bypass a voicemail greeting by pressing # once the greeting begins and it immediately starts recording your message.


  • You can call directly into someone’s voicemail box to leave a message by pressing * and the person’s 5 digit extension.  i.e (*X-XXXX)
  • Pressing the large button on the right side of the VoIP phone allows you to tilt the phone to your viewing preference.
Other cool features:
  • Mobility: The Mobility feature allows you to “move” a call from your desk phone to a cell phone without alerting the caller that you have done so and continue the conversation ‘on the run’.  In addition, when you call another VoIP phone using the device associated with the Mobility feature, it will display your office number — as if you were calling from your office, not from your cell.  Go to: to request this feature to be activated.
  • Phone Designer: – You can install the Phone Designer application to customize the wallpaper (picture) and ringtone on your desk phone.  Go to for instructions on how to install and use the application.  Note: This application can only be used on a Windows 32-bit machine.

You can find quick reference guides, manuals, and tutorials on the VoIP website at, along with a variety of other information about the new system.

As always, if you have any additional question, our experts at the Help Desk are always available to help…631-8111 or

Happy Day,

Lisa Weinberg

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