This month, OIT implemented a new system called ServiceNow to replace Assyst in capturing computer service and technology related issues. A link to this system has been created within the Resources and Applications section of the UR Intranet. You can use this self-service system to input and track your own case or continue to call the OIT help desk at 1-8111 for assistance. Your case will be distributed to the appropriate personnel for resolution.
Beginning Monday, July 13, a new IT support self-service web site became available for you to ask questions, check the status of those questions, and to search a knowledge base. This replaces the Assyst web site which many of you have used in the past.
The new self-service site is part of a solution called ServiceNow that most campus IT support teams will use to manage their work. To use the new site, just visit http://servicenow.nd.edu and login with your NetID and password.
As always, if you have questions about this change or other IT services at Notre Dame, please talk with your departmental IT support team, or the OIT Help Desk at 574-631-8111, firstname.lastname@example.org or chat online at https://help.nd.edu.