Dear Colleagues –

The position of Manager, Donor Experience has been posted on the HR web page.   This position plays a key role as a part of the Annual Giving Programs Leadership Team.

The Donor Experience team is principally responsible for providing a high level of support to the more than 10,000 members of recognition societies at Notre Dame who contribute more than $27.5 million in annual giving to support the University.  The Manager, Donor Experience will be responsible for developing and executing a plan to achieve service levels necessary to deliver best-in-class support when measured against Notre Dame’s peers with annual giving programs.  The Manager will lead and coach a team of five direct reports.

Core processes in the donor experience area include: acknowledgements, football ticket support, concierge service, annual renewals, voice of the donor engagement, and phone and e-mail communications.  High service levels will be achieved principally through the application of continuous improvement methods to drive standard work and flow in the Donor Experience operations.  Innovation and adoption of best-in-class stewardship practices from other organizations will be critical to success.

Interested candidates are encouraged to apply on-line and contact me directly to discuss the position.

In Notre Dame,

Brian Couch, Sr. Director, Annual Giving Programs