Competency Growth: Emotional Intelligence

Emotional Intelligence

Skilled: Cool under pressure, does not become defensive or irritated when times are tough, considered mature, can be counted on to hold things together, is not knocked off balance by the unexpected. Is a settling influence in a crisis and sees the positive aspects of all situations. Can demonstrate the ability to recognize and understand emotions in self and others and uses this awareness to manage personal behavior and relationships. Is aware of and promotes diversity of thought and creates an environment of inclusiveness where all people feel welcome in their presence. Adheres to an appropriate and effective set of core values and beliefs during both good and bad times, acts in line with those values. Shows good judgement when making decisions.

Unskilled: Gets rattled and loses cool under pressure and stress. May be reactionary and blow up, say things he/she shouldn’t, gets easily overwhelmed and becomes emotional, defensive or withdrawn. May be sensitive to criticism, may be cynical or moody. May be knocked off balance by surprises, may also contribute to others losing composure or being unsettled.  When challenged may be unwilling to build relationships. Strong individualist with low concern for values of others, may set his/her own rules, and can make others uncomfortable. Behavior may vary too much across situations, may be seen as too self serving.

Growth Resources

  1. HBR Article: Emotional Intelligence Has 12 Elements (5 minutes)
  2. Video: How to Regain Control When Under Attack (3 minutes) 
  3. Video: Leading With Emotional Courage  (4 minutes)
  4. CASE Article: Tips on Controlling Emotions During Tense Moments (2 Minutes)
  5. HBR Article: What Makes a Leader? (10 minutes)
  6. Book Discussion: Heroic Leadership, 2/20, 4:00-5:00 PM, ESC Family Room
  7. Book: Emotional Intelligence 2.0*
  8. Self-awareness assessments*: DiSC, Myers Briggs, StrengthFinders (contact HRC Jeremy Kinsler)
  9. Self-awareness tool: Enneagram and Team Debrief*  (contact Bryan Reaume)
  10. Workshop: Developing Emotional Intelligence,  2/23, 8:30 AM- 12:00 PM, ESC Family Room. (contact Bryan Reaume to get on wait-list)

*recommended opportunities for teams to participate together