This course covers a range of communication skills from appearance and body language to the words you use to establish credibility and rapport. Project a positive, calm attitude by choosing the words you use and the reactions you display. This program covers telephone, voice mail and email tips that will help you communicate a professional image even when others cannot see you. Know when to be silent and when to speak – use active listening skills to enhance your effectiveness. Tuesday, September 10, 2013, 1-4 p.m. in Grace Hall. Register through Endeavor. Please contact Jeanne Monsma with any questions regarding this or any other development program.