Communication Skills
Skilled: Is able to write and speak clearly, can get messages across that have the desired effect. Practices attentive and active listening, can accurately restate the opinions of others even when they may disagree. Tries to understand the people and data before making judgments and acting. Easy to approach and talk to, spends the extra effort to put others at ease, builds rapport. Is able to relate to individuals with backgrounds or beliefs that are different from their own.
Unskilled: Not a clear communicator in writing, may be hard to tell what the point is, too wordy or terse. Written communication may have grammatical problems. Doesn’t listen well, cuts people off and finishes their sentences if they hesitate. Interrupts to offer a solution or make a decision, doesn’t learn much from interactions with others. Many times misses the point others are trying to make. Inaccurate in restating the case of others. Intolerant of the slow pace of others, may be seen as self-centered (do it my way and at my speed). May be so action oriented that they resist process and problem complexity. May appear distant and not easy to be around. Doesn’t build rapport, may appear uninterested.
Growth Resources
- Skillport Video: Preparing for an Effective Presentation (6 minutes)
- EAB Article: 11 Things Not to Say in a Presentation (3 minutes)
- EAB Article: Become a Better Listener (2 minutes)
- CASE Article: How to Maximize Communication When Leading Remotely (2 minutes)
- Employee Guide: Preparing for a Difficult Career Conversation (5 minutes)
- Manager Guide: Preparing for a Difficult Career Conversation (5 minutes)
- CASE Article: 6 Short Phrases Good Leaders Say (2 minutes)
- SkillPath Conference for Women, April 28 in South Bend
- Technology Training from OIT
- Learning Programs from HR
- Communicating with Colleagues, March 22, 1-4 PM
- Resolving Conflict while Maintaining Relationships, May 3, 1-4 PM
- Dealing with Conflict and Change Management, June 22, 1-4 PM