I want to alert you of a texting data issue that impacted several assigned benefactors yesterday. We intended to send a text alerting unassigned, undergraduate alumni of their dropped/missing 2024 football ticket lottery status and the text mistakenly went to certain individuals who do qualify for the 2024 Football Ticket Lottery, some of whom are assigned. I am very disappointed by this because our team should never reach out to assigned benefactors for things of this nature. Our communication with assigned benefactors is primarily restricted to stewardship and engagement based on their level of giving (Giving Society stewardship, etc.).

Everyone who received the text incorrectly also received an apology text 20 minutes later. Our team has been responsive to all inquiries and people have been very understanding, but I wanted to share a list of assigned benefactors who were impacted in case you also wanted to reach out to them.

Here is the list of people who are impacted >

I am really sorry about this issue. Please know how committed I am to ensuring this does not happen again.

-Katie Kerby