A swimlane map, also known as a cross-functional or deployment flowchart, delegates process activities into “swimlanes” to designate who is responsible for each task. The map is divided into channels for each stakeholder in the process and lists each activity in the channel of the appropriate stakeholder. This type of process map highlights the different roles involved in the process and the interaction between stakeholders.
Swimlane maps are useful for identifying inefficiencies in the process such as delays, redundancies, and potential process failure.
Best for: Clarifying and associating tasks with roles of multiple stakeholders in a process.
