This article demonstrates how using the design thinking method of putting yourself in the shoes of the consumer can be a very useful skill for attorneys interacting with clients, and thereby help attorneys provide superior services for those clients.
http://www.lawtechnologytoday.org/2014/07/design-thinking-in-a-future-legal-practice/
This article makes me question why we aren’t required to take a design thinking or client communication course in law school. Learning how to communicate effectively would help save the client money and avoid frustration.