Sherri requested that we open this blog daily and leave it up. So I bookmarked it and moved it to the top of the list. Happy Blogging!

The past two weekends when I have worked on Sundays, the KIC scanners have not been working when I arrived. Last week both scanners appeared to be working, but students were complaining that they were not receiving the emails sent by the scanners. I tested both scanners and found this problem to be true; I never received any emails I sent (and I tried sending emails to both ND and non-ND email addresses). Today, the scanner on the left was having this same problem, and the scanner on the right would not even open up the KIC program. All I knew to do was restart the machines, which did not help. What should I do if/when this problem arises again? Is there anything that can be done on a Sunday?

Thanks!
Crista (Graduate Assistant)

1. Error message – wrong paper size (A4):
– slide the paper glider open so that it goes to the A4 mark
– you may have to change the direction of the paper – the screen on the printer will tell you which way to insert it.

2. Error message – wrong paper size or no paper
-reinsert paper (many times it is not fully inserted)
-slide the paper gliders so they are tight against the paper
-you may have to change the direction of the paper – the screen on the printer will tell you which way to insert it.

I hope this helps!

Lin

The Hesburgh Libraries has a phenominal Service to library patrons at the University of Notre Dame. This service provides Reference assistance via Chat, Texting, Telephone, E-Mail, Scheduling a Research Consultation or coming into the Hesburgh Library and seeking help from a Librarian.

Ask A Librarian: http://asklib.nd.edu/

Leslie 

I understand Lin D made an alum very happy. She certainly hasn’t lost her reference skills!

I have created a blog for us to use to post important information. We will still use the wiki to keep more permanent information but this is a good place to post short announcements, ask questions, etc.