How to evaluate success in development work

by: Joshua Pine

Youthful optimism. Eager expectation. Passion to learn and to serve. As I stepped off the plane in Mexico City, these were the emotions that engulfed me. Having lived for nearly twenty years as an American in China, I had never traveled to Latin America before and was excited to broaden my global horizon. While I knew the exotic appeal of a new country, replete with street tacos and mariachi bands, would eventually wear off, I did not expect a sobering reality check to set in on our first day of work.

My team and I are partnering with Habitat for Humanity International’s Terwilliger Center for Innovation in Shelter, exploring ways to increase the quality of homes among low-income communities through market-based interventions. Drawing heavily from our training in design thinking from the Master of Global Affairs’ Integration Lab, we set out the first day to engage directly with the marginalized communities we aimed to serve by visiting homeowners in Tláhuac, a poorer neighborhood on the outskirts of Mexico City. Without any background in Spanish, my assigned role during these visits was to observe our surroundings and take detailed notes. After the interview, my teammate would provide me with a quick summary translation.

Joshua Pine visits a household to conduct interviews about housing in Tláhua, Mexico.
Visiting households to conduct interviews in Tláhua, Mexico.

When we entered the first home, I began furiously jotting down every detail into my notebook: a two-story home with multiple generations living together, several pet dogs, a Wii video game console, a tile floor. No detail was too small, and I was ready to do my part in contributing to the project! As the day went on, however, my inability to understand the language began to weigh more heavily as a source of frustration. Whenever someone would make a joke and the room lit up with pearls of laughter, I forced a smile even though I did not know what was happening. As that first week continued, my enthusiasm began to wane as I allowed myself to wallow in self-pity and question why I was even here. How was I adding value to the project when all I was doing was taking up team resources by having someone translate for me? How could I fulfill my role as the team’s leader with regards to communication and design thinking if I couldn’t directly engage or empathize with those we were seeking to serve?

Joshua Pine stands by a fiber cement sample house in Mexico City.
Exploring a fiber cement sample house that is the new type of disaster-resilient material that our project is encouraging lower-income families to adopt.

As I was reflecting on these questions, I heard one of my favorite Christian worship songs—“You Say,” by Lauren Daigle—on the speaker in the mall we were walking through:

“I keep fighting voices in my mind that say I’m not enough

Every single lie that tells me I will never measure up

Am I more than just the sum of every high and every low?

Remind me once again just who I am, because I need to know”

These lyrics caused me to realize I had been evaluating my success precisely as the “sum of every high and every low” by asking myself whether I had individually contributed to promoting the goals of the project. This self-evaluation framework reflected the system utilized in academic classroom settings, where you have a fixed period of time (a semester) to achieve a set goal (learning the material), with frequent tests to ensure that you are making progress towards that goal. For my research project, I had a month to complete the first segment of our project in Mexico, and based upon my self-assigned midterm exam, I felt like I was failing.

PROCESS- AND TEAM-ORIENTED METRIC OF SUCCESS

As I discussed my feelings of frustration with my teammates, they provided invaluable encouragement and helped to point out areas where I had been able to contribute. Of more importance than this individual encouragement, however, was the realization that my metric for success had been based upon the fundamental fallacy that the success of the project depended on me as an individual.

Joshua Pine looks out at the Teotihuacan pyramids on the horizon.
Visiting the Teotihuacan pyramids.

A central question within design thinking encapsulates this form of communal recognition by encouraging us to always ask, “How might we…?” rather than “How might I…?” This seemingly simple insight was powerful in helping me view my worth less as an exam evaluating individual success, but rather as a relational perspective measuring my ability to add value to the team as a whole. Expanding the scope of “team” beyond my immediate teammates to include our partners in Mexico helped me develop a more communal, relational perspective. I did not need to solve the problem of inadequate housing in a month, but rather contribute to an ongoing process that had been happening before I arrived and would continue long after.

Rather than evaluating success within an individualistic, goal-oriented model, my experiences so far this summer have helped to focus more on a collective, process-oriented model of success wherein my goal is to help support my team and add value to an ongoing process.

Navigating Cambodia: Reflections from the first week

by: Theresa Puhr

While climbing through the ruins of one of the many temples in the Angkor Archaeological Park in the city of Siem Reap, I was taken aback by a large tree growing on top of the temple’s walls. It was striking—the tree soared into the sky at least 20 feet high, its roots sturdily straddling the wall. For the rest of the day, I continued to think about that tree. To me, it seemed to be a perfect metaphor for Cambodia: the ruins of the temples symbolized the country’s long history, while the tree was present-day Cambodia. Present-day Cambodia isn’t simply a remodeling of an old temple. Rather, it is a stark offshoot that is attempting to stay connected to its roots.

A tall tree growing off the side of a temple at Angkor Archaeological Park
Ruins from a temple in Angkor Archaeological Park.

The Khmer Empire emerged in the ninth century and ruled for five hundred years, bringing Buddhism and political and cultural development to Cambodia. This was evident at the archaeological park, where massive stone structures, full of intricate art, lay on top of human-constructed waterways. The area was bustling with tourists, and it was easy to get caught up in the awe-inspiring complex of temples.

However, small details remind you of Cambodia’s darker, more recent history. At several of the temple entrances, a group of musicians serenaded visitors with traditional music. They all had apparent physical disabilities—and signs next to their performance space confirmed this, describing how these musicians were all injured by landmines. While we ate lunch with our tuk-tuk driver, he explained to us that he was not a native of Siem Reap—rather, he used to live in the jungle, fleeing from the Vietnamese during the reign of the Khmer Rouge.

Remnants of the legacy of the Khmer Rouge and its genocide of around two million people during the 1970s are ubiquitous in Cambodia. I see it on a daily basis—in the fairly young faces that surround me on the streets, in my struggle to figure out what Khmer cuisine exactly is since many recipes and culinary traditions were lost to the genocide, in the very visible survivors of the war who share their stories on the street.

At the same time, rapid economic development also dominates the landscape. High-rises are under construction, most being built by Chinese companies. Parts of the capital, Phnom Penh, are full of modern architecture and advertisements for Western luxury brands. These images of economic growth have brought to life everything I learned about Cambodia’s rapid rate of development in one of my macroeconomics class projects back in my first semester of the MGA program. Any observer can clearly see that Cambodia has made an impressive comeback over the last four decades. In reality, Cambodia’s development has only scratched the surface and has yet to reverse the damage done by the Khmer Rouge.

The city of Phnom Penh at night.
Nighttime near the center of Phnom Penh—this area is in striking contrast to the more populated areas of the city.

PICKING UP THE PIECES

According to official reports, the country’s poverty rate has experienced a massive decline and is currently sitting at 13.5 percent. However, poverty indicators that account for factors other than just income place Cambodia’s poverty rate at a much higher 35 percent. This is why NGOs like my i-Lab partner organization, Oxfam, continue to operate in the country.

Through the Keough School’s i-Lab, my team and I are working with Oxfam in both Cambodia and Timor-Leste to explore avenues to achieve financial inclusion. Inequality in Cambodia is growing: there are limited opportunities for decent work, and climate change threatens its most vulnerable populations. Thus, it is important to remember that, regardless of Cambodia’s ability to achieve remarkable economic growth in recent years, healing from trauma is a long and difficult process.

It may take generations for Cambodia to recover from its painful history and reestablish roots in its traditions. As our team works with Oxfam to improve the status of women by examining programming which addresses gender norms and researching market access opportunities in Cambodia, we will continue to be mindful of the fact that these goals cannot be achieved in a vacuum. Context matters, and we must not forget Cambodia’s complex layers of history and tradition in our work to address gender inequality.